Lead Sales Enablement Program Manager

UKG•,

2d•$115,100 - $165,450

About The Position

The Lead Sales Enablement – Renewals Field-Facing Manager is responsible for driving the effectiveness and performance of the Renewals organization by enabling teams to maximize customer retention, contract renewals, and expansion opportunities and provides a point of coordination for go-to-market leadership. This role serves as a strategic partner to Renewals leadership, ensuring teams are equipped with the skills, tools, messaging, and insights required to proactively manage customer lifecycles, mitigate churn risk, and increase net revenue retention (NRR). This role requires deep expertise in renewals motions, customer lifecycle management, and value-based selling, along with a strong understanding of sales methodologies, forecasting, and enablement practices. It also requires the ability to coach teams toward improved renewal execution, negotiation, and customer value articulation. By focusing on both leading indicators (health scores, renewal pipeline coverage, risk signals) and lagging outcomes (renewal rates, expansion conversion, churn), this role directly contributes to improving retention, growing account value, and driving predictable recurring revenue. This role reports to the GTM Field Sales Enablement Leader.

Requirements

7+ years of experience in sales, renewals, customer success, or sales enablement, preferably in a subscription-based B2B SaaS environment
Proven experience supporting or executing renewals motions, retention strategies, or account lifecycle management
Data-driven mindset and strong understanding of: Renewals forecasting and pipeline management, churn drivers and mitigation strategies, customer health scoring and usage-based indicators

Nice To Haves

Demonstrated ability to build and deliver high-impact enablement programs that drive measurable improvements in: Renewals rates, expansion revenue and sales productivity
Experience in coaching field teams on: Renewals negotiations, value selling and ROI conversations and Executive-level customer conversations
Strong understanding of various sales methodologies and best practices
Proven ability to create, curate, develop, and facilitate high-quality learning and go-to-market content across instructor-led, virtual, and self-paced formats that engage audience, drives adoption, and delivers measurable results.
Ability to build relationships and influence stakeholders at all levels
Familiarity with renewals tooling (e.g., Gainsight, Salesforce, Clari, churn analytics platforms)
Experience driving programs tied to: Net Revenue Retention (NRR), Gross Retention (GRR) and Expansion and upsell motions
Bachelor's degree in Business, Marketing, or related field

Responsibilities

Establish and drive a comprehensive renewals enablement strategy and cadence aligned to retention targets and revenue goals
Translate business priorities (NRR, gross retention, churn reduction) into enablement programs, plays, and execution frameworks
Partner with leadership to optimize renewal motions including early engagement, multi-threading, and value reinforcement
Assess skill gaps across renewals managers and develop targeted programs focused on: Churn mitigation & risk identification, customer value realization & ROI storytelling, Renewal negotiation & objection handling, Expansion/cross-sell identification within renewals cycles.
Develop and deliver renewals-specific content, including: Renewal playbooks, risk mitigation frameworks, renewal call guides and talk tracks and competitive displacement & save plays
Ensure alignment with Product, Marketing, and Customer Success to deliver consistent lifecycle messaging
Provide direct coaching to Renewals Managers and leaders
Participate in renewal forecast and account review calls to reinforce best practices
Act as a trusted advisor to sales leadership on improving renewal performance
Analyze renewals performance data to identify improvement areas
Monitor leading indicators (e.g., adoption signals, usage trends, customer sentiment) to proactively guide enablement priorities
Partner across Sales, Customer Success, Product, and Marketing to ensure: Aligned messaging across the customer lifecycle, including integration of product roadmap and value messaging into renewals conversations
Facilitate sharing of best practices across renewals teams and regions
Stay current on industry trends, competitive positioning, and pricing strategies impacting renewals outcomes