About The Position

The Lead Sales Associate functions as a cashier and/or stocker and acts in a lead capacity when the Store Manager or Assistant Store Manager is absent. The role assists with setting and maintaining plan-o-grams and programs, provides customer service, and performs other duties to support profitability, customer satisfaction, teamwork, asset protection, and loss reduction. Responsibilities include receiving and stocking merchandise, maintaining displays and store cleanliness, helping customers locate products, and operating the cash register. Under specific direction of the Area Manager, the Lead Sales Associate may open or close the store. In the absence of the Store Manager or Assistant Store Manager, the role may handle refunds and overrides, cash controls, register counts, deposits, security monitoring, and required paperwork.

Responsibilities

  • Unload trucks according to the store’s prescribed process.
  • Receive, open, and unpack cartons and totes according to company work processes.
  • Stock, rotate, and face merchandise; build displays; and restock returned or recovered merchandise.
  • Order zones and drop-shipment categories as assigned by the Store Manager, following prescribed practices.
  • Assist with implementing and maintaining plan-o-grams.
  • Help customers locate merchandise and greet customers as they enter the store.
  • Bail cardboard, take out trash, dust and mop floors, and clean the restroom and stockroom.
  • Maintain register countertops and bags and implement register countertop plan-o-grams.
  • Operate the cash register and flatbed scanner, bag merchandise, collect payment, and make change.
  • Clean the front end of the store and help set up sidewalk displays.
  • Help maintain a clean, well-organized store and a safe and secure working and shopping environment.
  • Provide superior customer service leadership.
  • Follow company policies and procedures in the Standard Operating Procedures manual, Employee Handbook, and company communications.
  • Open and/or close the store under specific direction of the Area Manager.
  • When the Store Manager or Assistant Store Manager is absent, authorize and sign for refunds and overrides, count registers, and make bank deposits.
  • Assist with cashier accountability, key control, security practices, and cash control procedures.
  • Monitor cash levels and make drawer pulls as directed by the Store Manager.
  • Monitor cameras for unusual customer or employee activity, if applicable.
  • Provide cashiers with change when needed.
  • Complete required paperwork and documentation according to assigned guidelines and deadlines.
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