Part-Time Lead Sales Associate

The Salvation Army USA Central Territory•Sterling Heights, MI
•$17 - $21

About The Position

The Salvation Army Thrift Store is seeking a Lead Sales Associate to support the store management team and help maintain efficient store operations. The role supports the organization’s community mission by helping turn donations into funding for local programs. It includes retail sales and product acquisition, store opening and closing, banking and deposits, inventory and product rotation, customer service, store maintenance, and providing direction to staff when management is absent. The position is part-time and scheduled for 25 hours per week, including evenings, weekends, and holidays as scheduled. The work takes place in a store environment that may be dusty, have quiet to moderate noise, and experience weather-related temperature fluctuations. The role may require travel to other locations for work or training, and may involve standing for extended periods. Paid training is provided on register and store procedures, with ongoing coaching and support from store leadership. The Salvation Army describes the workplace as supportive, team-oriented, and mission-driven, with opportunities for professional development and growth.

Requirements

  • High school graduate or equivalent.
  • Retail experience required.
  • Ability to speak, write, and understand English for effective communication.
  • Basic computer skills, including use of a point-of-sale system and payroll program.
  • Proficient cash handling and accurate change-giving abilities.
  • Strong customer service orientation.
  • Valid driver's license and personal transportation for bank runs.
  • Must pass a Motor Vehicle Record Search.
  • Regularly stand, use hands, handle, feel, hear, and talk; frequently walk and reach with hands and arms; occasionally climb, balance, stoop, kneel, or crouch.
  • Regularly lift and/or move up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.

Responsibilities

  • Support management with product sales and acquisition.
  • Implement store opening and closing procedures.
  • Handle banking and daily deposits.
  • Execute strategies to meet product acquisition, production, and sales goals.
  • Manage product rotation and inventory turnover.
  • Provide positive customer service and create an enjoyable shopping experience.
  • Handle customer complaints as needed.
  • Support store maintenance and appearance.
  • Maintain displays and floor layout plans.
  • Identify ways to improve store appeal.
  • Provide direction to staff in the absence of management.
  • Communicate with store management regarding operations.
  • Support implementation of policies and procedures.
  • Document and report concerns about behavior or attitude.
  • Assist others with basic register problem solving.
  • Travel to various locations for work or training as required.

Benefits

  • Employee discount
  • Employee Assistance Program
  • Paid training on register and store procedures
  • Ongoing coaching and support from store leadership
  • Professional development and growth opportunities
  • Comprehensive benefits package
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