Part Time Lead Retail Sales Associate

Live Parallel•Fort Walton Beach, FL

About The Position

The Lead Retail Sales Associate takes ownership of operational tasks and influences others. As a product and industry expert in a Parallel retail location, this employee provides knowledge and exceptional service and helps ensure the store is welcoming to everyone. The role serves as a training ambassador, supports new employee orientation and team skill development, and may act as Manager on Duty to oversee store operations. The associate provides customers and caregivers with cannabis product guidance, supports patient intake and order fulfillment, resolves customer concerns, and maintains accurate records in accordance with applicable requirements and privacy obligations.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Two years of experience in retail or a similar industry where customer service is critical.
Flexible work schedule, including evenings, weekends, and holidays; weekend availability is required.
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
Excellent verbal and written communication skills.
Ability to handle difficult situations and resolve them in a timely and professional manner.
Proficiency with Microsoft Office Suite.
Ability to remain stationary for prolonged periods during a shift.
Ability to occasionally position oneself to retrieve products or materials in the store.

Nice To Haves

Proven track record of leadership capabilities.

Responsibilities

Act as a training ambassador and assist with new employee orientation, new product launch education, and team skill development.
Serve as Manager on Duty as needed, handling store opening, closing, banking, and security tasks.
Model best-in-class service that exceeds customer expectations and builds rapport in alignment with the established customer service model.
Provide customers and caregivers with cannabis recommendations and discuss therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake, entering and maintaining paperwork and patient records while protecting sensitive information.
Accurately receive, prepare, and complete patient orders and sales using the point-of-sale system.
Resolve customer conflicts and complaints professionally to support lasting patient relationships and brand loyalty.
Maintain accurate activity and customer records in accordance with Florida Office of Compassionate Use and Florida Statutes requirements for a Medical Marijuana Treatment Center, as well as applicable local, state, and federal regulations.
Assist with lifting stock and materials and retrieve products or materials throughout the store as needed.