Lead Sales Associate - The UPS Store 6631

Didlake, Inc. • Manassas, VA

2d • Onsite

About The Position

The Lead Sales and Customer Service Associate- The UPS Store provides customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

Requirements

• 1 year of related experience required
• Point of Sale (POS) and computer experience are highly desirable.
• Ability to perform all essential job duties satisfactorily and efficiently.
• Ability to use tact and diplomacy to maintain positive and professional relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.

Nice To Haves

• prior retail experience preferred
• Knowledge of Adobe Creative Software, or the ability to learn new software, is highly desirable.

Responsibilities

• Act on behalf of the Store Manager as a secondary key holder.
• Provide exceptional customer service by greeting customers, identifying needs, promoting products and services, and recommending additional solutions.
• Maintain professional store operations, including associate appearance standards, merchandising, stocking, inventory awareness, and housekeeping duties.
• Accurately process mail, printing requests, sales transactions, and incoming/outgoing shipments using POS and shipment management systems.
• Package shipments, generate labels, assist customers with office equipment, and process damaged, lost, or late shipment claims.
• Perform end-of-day reconciliation of cash, checks, credit cards, and other transactions according to company procedures.
• Must be able to work opening and closing shifts, including weekends.

Benefits

• 401(k) retirement plan with company match
• Paid time off awarded after every year of service
• Paid sick leave that begins accruing upon hire
• Paid holidays
• Direct deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed