Lead Sales Associate - The UPS Store 6631

Didlake, Inc.Manassas, VA
Onsite

About The Position

The Lead Sales and Customer Service Associate- The UPS Store provides customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

Requirements

  • 1 year of related experience required
  • Point of Sale (POS) and computer experience are highly desirable.
  • Ability to perform all essential job duties satisfactorily and efficiently.
  • Ability to use tact and diplomacy to maintain positive and professional relationships with customers in person and over the phone.
  • Excellent verbal and written communication skills.

Nice To Haves

  • prior retail experience preferred
  • Knowledge of Adobe Creative Software, or the ability to learn new software, is highly desirable.

Responsibilities

  • Act on behalf of the Store Manager as a secondary key holder.
  • Provide exceptional customer service by greeting customers, identifying needs, promoting products and services, and recommending additional solutions.
  • Maintain professional store operations, including associate appearance standards, merchandising, stocking, inventory awareness, and housekeeping duties.
  • Accurately process mail, printing requests, sales transactions, and incoming/outgoing shipments using POS and shipment management systems.
  • Package shipments, generate labels, assist customers with office equipment, and process damaged, lost, or late shipment claims.
  • Perform end-of-day reconciliation of cash, checks, credit cards, and other transactions according to company procedures.
  • Must be able to work opening and closing shifts, including weekends.

Benefits

  • 401(k) retirement plan with company match
  • Paid time off awarded after every year of service
  • Paid sick leave that begins accruing upon hire
  • Paid holidays
  • Direct deposit
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