Lead Sales Aesthetician

Benefit Cosmetics•Berkeley, CA

48d•$22 - $27•Onsite

About The Position

Benefit Cosmetics is an indie beauty brand that has become a prestige powerhouse under the Louis Vuitton Moet Hennessy group. Founded in San Francisco in 1976, the company now operates in 59 countries with over 3,000 BrowBars and 6,000 trained service experts globally. Benefit Cosmetics believes that laughter is the best cosmetic and that people are most beautiful when they are laughing and having fun. The company culture encourages working smart and having fun.

Requirements

Able to perform the following physical duties including, but not limited to
Must be comfortable selling makeup & upselling services and comfortable coaching to these.
Must be comfortable traffic stopping outside of the Boutique and comfortable coaching to these.
Stock and fill shelves, drawers, and stations.
Clean all Service Station, service rooms, and elements.
Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
Consistent and reliable attendance.
Operate POS system, E-waiver iPad, Boutique cell phone, laptop (used for on-line scheduling).
Attend meetings and/or conference calls when necessary.
Continuous standing/ walking for a minimum of 8 hours.
Unpack and lift boxes up to 40 lbs.
Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
Work in a fragrance filled environment.
Physical contact with clients/ customers.

Nice To Haves

Maintain and display a valid state issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
Proven strong retail sales and/or service history.
Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
Flexibility regarding work location; ability to work in other Boutiques if required.
Initiate and manage change in a positive manner.
Comfortable and competent at services and make-up application.
Strong communication skills.
Adept at problem solving.
Flexible and adaptable to customer needs.
This position requires the final candidate to successfully pass an E-Verify check.

Responsibilities

Greet customers within 30 seconds or less.
Traffic stop customers when not with an existing customer.
Follow the selling formula, including all processes trained in the Global Service Handbook.
Demonstrate and sell Benefit products.
Maintain a high energy level on the floor at all times.
Build and maintain good customer relationships.
Keep accurate and complete records in the Retail/POS system.
Safeguard and keep all customer information confidential.
Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
Ensure all clients read and sign the service E-waiver form.
Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
Recommend additional services to determine and meet customer needs.
Use the appointment book procedure correctly to service the maximum number of customers at any given time.
Coach and lead by example to ensure Aesthetician team is compliant with customer service responsibilities.
Achieve daily/ weekly/ monthly individual service and product goals.
Maintain target service and product sales per hour.
Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.
Coach and lead by example to ensure Aesthetician team achieves assigned goals.
Audit State Board standards and complete monthly service audits within Boutique on a monthly basis.
Promote a professional, respectful, fun and gossip free environment for customers and employees.
Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.
Be on time and ready to work all shifts.
Act professionally, ethically and with integrity, using good judgment at all times.
Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor.
Communicate inventory needs and concerns to Boutique Proprietor.
Properly and accurately register all sales using the Service Receipt and all sales reporting forms.
Communicate training needs that will result in raised sales to Boutique Proprietor.
Ensure compliance with all Company and Retailer policies and procedures.
Coach and lead Aesthetician team in team expectations and responsibilities.
Assist supervisor in the completion of all supply, payroll, scheduling, new Aesthetician onboarding process and other operational duties as assigned.
Perform other duties as assigned.