Full-Time Hotel Arista Lead Room Attendant

CityGate Hospitality•Naperville, IL

7d•$20 - $22•Onsite

About The Position

The Lead Housekeeper monitors and inspects the work of the Room Attendants, Public Area Attendants, and Laundry Attendants. They may also responsibly assist in scheduling, training, and cleaning rooms when necessary and will be responsible for closing and opening the department as needed. Hotel Arista has determined that for each Room Attendant in an 8.5-hour shift (7.5 hours worked) the standard number per shift 21 credits. If a Room Attendant exceeds the standard credit amount in one day, they will obtain additional incentive pay per 0.25 credit.

Requirements

High School/Two Year College Degree or equivalent background
Hotel Housekeeping background preferred.
Two to three years room cleaning experience with success in self inspections or one to two years of supervisory experience within a luxury environment.
Bi-lingual required!
Strong customer service, leadership, and communication skills.
Ability to supervise staff and staffing levels.
Must have a flexible schedule and be available to work nights weekends, and holidays.
Ability to use industrial cleaning equipment and products.
Strong eye for detail
Ability to multitask
Excellent organizational and time management skills
Ability to lift, push and pull 25 to 50 pounds.
Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Must be 18+
Must have open availability weekdays and weekends.
Must be bilingual in Spanish!

Responsibilities

Ensures that rooms are turned efficiently and in accordance with hotel cleanliness standards.
Inspects Room Attendants’ rooms per the request of management.
Assists the Housekeeping Manager in training and development of the Room Attendants.
Completes opening and closing procedures as needed.
Rushes vacant rooms so that Host Services can pre-register guests and rushes early check-in rooms.
Assigns checklist to Public Space Attendants.
Logs items into the Lost and Found and answers inquiries to maintain controls.
Assists in cleaning rooms, the public area, and laundry department when necessary.
Reports any discrepancy in room status immediately to Manager.
Inspects maintenance rooms before released for sale.
Ensures that room attendants have all the supplies they need to carry out their functions.
Reports any rooms that are unable to be serviced (Do not Disturb) to manager.
Assists with key control.
Must be willing to be hands on and able to multi-task in a fast paced, dynamic environment.
Understands and implements the hotel’s recycling programs, and “green” cleaning initiatives.
Follow hotel and departmental policies and procedures.
Performs related duties as assigned.
Respond to guest’s special requests
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, sanitizing bathrooms, and removing trash/rubbish, etc.
Clean room refrigerators, coffee/tea maker, cups, glasses, etc.

Benefits

Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
Basic Life & AD&D - 100% employer paid
Short-Term Disability - 100% employer paid
Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
401(k) Plan & Matching Program
Employee Assistance Program
Paid Leave Time (up to 40 hours/year)
Paid Time Off (PTO)
9 Paid Holidays/Year
Paid Jury Duty Time
Paid Bereavement for immediate family members
Partially-Paid Parental Leave
Hotel/Restaurant Discounts
Pet Insurance
$250 signing bonus