Lead Robotics Solutions Engineer, Field Services

Johnson & Johnson • Santa Clara, CA

15h • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Auris Health, a member of the Johnson & Johnson family of companies, is currently hiring a Lead Robotic Solutions Engineer (RSE), Field Service. Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates. Fueled by innovation at the intersection of biology and technology, J&J MedTech is developing the next generation of smarter, less invasive, more personalized treatments, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. The Lead Robotic Solutions Engineer (RSE), Field Service coaches less experienced staff on the RSE Service Team by supervising individual contributors. This role is accountable for conducting effective performance management, leading processes and assignments for the RSE Service Team, and supporting organizational objectives and business service goals. The Lead RSE defines project terms to meet objectives and goals of the service area of complex medical equipment, directs workflow for strategic plans, and serves as a primary point of contact for the team.

Requirements

• Minimum of a Bachelor’s degree and/or University degree is required.
• A minimum of 4 years of professional experience; preferably in capital medical technology industry.
• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.
• Basic knowledge of working medical regulated environment.
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing and executing new processes.
• Strong written and oral presentation skills, proficient in speaking and written English.
• Considerable ability to develop and maintain productive relationships with co-workers, team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required).

Nice To Haves

• A focus in Computer Science, Robotics, or a related field for Bachelor's degree.
• A Masters degree.
• Professional certifications.
• 6+ years of professional experience.
• Communication
• Continuous Improvement
• Critical Thinking
• Customer Service
• Customer Support Operations
• Customer Support Trends
• Developing Others
• Inclusive Leadership
• Leadership
• Performance Measurement
• Product Lifecycle Management (PLM)
• Project Management Office (PMO)
• Resource Management
• Service Request Management
• Stakeholder Engagement
• Supervision
• Technical Credibility
• Technical Troubleshooting

Responsibilities

• Lead directly or indirectly less experienced team members via coaching and mentoring.
• System set-up, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes.
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR).

Benefits

• Employees are eligible to participate in the Company’s consolidated retirement plan (pension).
• Employees are eligible to participate in the Company’s savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Vacation –120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year.
• Holiday pay, including Floating Holidays –13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees