Lead Revenue Cycle Supervisor Associate - Epic Professional Billing

Huron•Chicago, IL

21h•$55,000 - $78,000•Onsite

About The Position

The DBO Lead Supervisor is responsible for the oversight of teams performing revenue cycle functions across multiple clients. He/She will support the domestic business office staff as a point of contact for day-to-day time management, questions about support services, interpretation of policies and dissemination of new direction and information. This role requires frequent and effective communication via phone, email, and instant messaging with the various client teams. Strong oral and written communication skills, analytical skills, ability to work independently, and be self-motivated are required. The Lead Supervisor will report to the Domestic Business Office leadership team. This position is critical to the consistent service delivery of revenue cycle management to multiple clients and has a direct responsibility to the unit financial performance.

Requirements

Knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing. HB and/or PB Epic billing experience.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Excellent communication skills – both oral and written – and an ability to relay information in an effective manner
Flexible and adaptable to change
Comfort operating and making decisions in ambiguity
Strong organizational skills, including the ability to prioritize initiatives based on risk and benefit profile, manage multiple initiatives at once, respond to email and phone calls timely, and create/manage to a project workplan where needed
Strong analytical skills and demonstrated ability to interpret large data sets and translate outcomes into recommendations for improvement
Current permanent U.S. work authorization required
5+ years of Revenue Cycle experience in a multi-facility, integrated health care delivery system or consulting experience preferred
1+ years of leadership experience in a multi-facility, integrated health care delivery system or consulting experience preferred
Proficient in Microsoft office (Word, PowerPoint, Excel)

Responsibilities

Owns client facing meetings, including the creation of agendas, issues logs, report packages, and supporting materials to facilitate discussion
Manages team metrics, including the individual productivity and quality measures and client specific service level agreements
Collaborates with HMS Shared Services to complete the onboarding process for new clients, staff assignments, and point solutions. This includes coordination of system access, equipment, required trainings, and onboarding expectation discussions.
Aligns the staff to the appropriate shift to cover client expectations for hours of operations
Review and approve all employee time including time-off, client billable time, and overtime
Creates and maintains unit budget and utilization key performance indicators, including project and client specific budgets and monitoring within Workday
Coordinate with RC Analytics and IT to ensure necessary reporting is accurate and up to date, including time entry, computer activity, and client activity log reporting
Work closely with the Human Resources Team and DBO Leadership Team on staff performance escalations and concerns related to absence and time reporting