Lead Retail Sales Technician (Electronic Repair Expert)

Asurion•Southlake, TX

8d•Onsite

About The Position

Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join uBreakiFix team to Serve, Solve, and Sell with us. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Apply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are great at talking with customers and can make sales in a retail environment.

Requirements

1+ years of customer service/retail sales experience.
6+ months of experience with product service support and technology repair.
Inventory supervisory experience; inventory counts, live inventory management or equivalent.
Proficient in Microsoft Office with an emphasis on Excel.
Effective verbal and written communication skills.
Customer service skills.
Motivation to meet and exceed evolving key performance goals.
Technical, problem-solving, and organizational talents.
Ability to work flexible retail hours, including weekends and holidays.
Reliability and flexibility in difficult situations.
The ability to quickly adapt in an ever-changing environment.

Nice To Haves

1+ years of retail supervisory experience or equivalent (preferred).
High school diploma or GED (preferred).

Responsibilities

Sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.
Responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.
Fix devices as needed (phones, tablets, and laptops).
Diagnose tech issues and conduct tests for quality device repair.
Provide excellent customer service.
Ensure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction.
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity.
Supervise, train and coach tech experts.
Stand in as store manager when needed.
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs.
Ensure all work orders (WOs) are addressed by end of day (EOD).
Oversee all buybacks and return material authorizations (RMAs).
Manage back of house (BOH) and ensure new processes and procedures are followed.
Order and manage inventory.
Ensure PPE supplies are ordered and utilized, and safety standards are met.