Lead Retail Sales Technician (Electronic Repair Expert)

Asurion•Southlake, TX

1d•Onsite

About The Position

The Lead Retail Sales Technician role has a significant impact, especially for those who enjoy helping people fix and understand their technology and thrive in a team-oriented environment. At uBreakiFix by Asurion, we prioritize providing excellent customer service and a positive employee experience, fostering a culture of teamwork and offering career growth opportunities aligned with individual interests. This role involves serving, solving, and selling, with expectations to listen to customer needs, provide accurate information, and act in accordance with Asurion's values. We are seeking individuals who are customer service-focused, enjoy troubleshooting and repairing tech devices, excel at customer interaction, and can drive sales in a retail setting.

Requirements

1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem-solving, and organizational talents
Ability to work flexible retail hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever-changing environment

Nice To Haves

1+ years of retail supervisory experience or equivalent
High school diploma or GED

Responsibilities

Sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.
Oversee overall store operations, creating a great customer experience within retail stores.
Develop and coach expert technicians.
Fix devices as needed (phones, tablets, and laptops).
Diagnose tech issues and conduct tests for quality device repair.
Provide excellent customer service.
Ensure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction.
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity.
Supervise, train, and coach tech experts.
Stand in as store manager when needed.
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs.
Ensure all work orders (WOs) are addressed by end of day (EOD).
Oversee all buybacks and return material authorizations (RMAs).
Manage back of house (BOH) and ensure new processes and procedures are followed.
Order and manage inventory.
Ensure PPE supplies are ordered and utilized, and safety standards are met.