Part Time Lead Retail Sales Associate

Live Parallel•Clermont, FL

4d•Onsite

About The Position

The Lead Retail Sales Associate takes pride in ownership of operational tasks while influencing others. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong. This role requires part-time availability, including evening and weekend shifts.

Requirements

Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
2 years’ experience in Retail or similar industry where customer service is critical
Must be flexible regarding work schedule, including evenings, weekends, and holidays
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
Excellent verbal and written communication skills
Ability to deal with difficult situations and resolve in a timely and professional manner
Microsoft Office Suite proficient level

Nice To Haves

Proven track record of leadership capabilities

Responsibilities

Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.