Part Time Lead Retail Sales Associate

Live Parallel • Merritt Island, FL

2d • Onsite

About The Position

The Lead Retail Sales Associate takes pride in ownership of operational task while influencing others. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong. This role involves acting as a training ambassador, assisting with new employee orientation, new product launch education, and skill development of the team. The Lead Retail Sales Associate may assume the role of Manager on Duty as needed, being responsible for operational tasks such as opening, closing, banking, and security of the store. They are expected to model best-in-class service that consistently exceeds customer expectations and builds long-term rapport using an established customer service model. Additionally, they will provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration. The role also includes participating in the patient intake process, accurately entering and maintaining patient records while upholding privacy and confidentiality, and accurately receiving, preparing, and completing patient orders and sales utilizing the point-of-sale (POS) system. Resolving customer conflicts or complaints effectively is crucial for inspiring long-term patient relationships and brand loyalty. Maintaining accurate records of all activities in accordance with state and federal regulations is also a key responsibility.

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years’ experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

Nice To Haves

• Proven track record of leadership capabilities

Responsibilities

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Benefits

• Employee discount
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED