Lead Retail Sales Associate (Stock Room)
About The Position
The Lead Retail Sales Associate supports the operational functions of The Coca-Cola Store, including responding to customer queries, assisting associates with point-of-sale transactions, following opening and closing procedures, and maintaining store standards during the daily shift. The role models outstanding guest service and helps maintain high team morale. The Lead refers duties requiring manager approval to the appropriate leader on duty. The position also involves greeting and assisting guests, stocking and staging merchandise, and transporting merchandise to the sales floor. The Lead supports store leadership with operational tasks, guest-service recovery, staff direction, breaks and lunches, and visual merchandising standards. Candidates must be available for weekdays, weekends, and holidays, with flexible shifts between 8 a.m. and midnight. The position is full-time, averaging 40 hours per week, and is based in Atlanta, Georgia. Travel is listed as 0%–25%; relocation is not provided.
Requirements
- High school diploma or GED equivalent.
- At least 1 year of experience in a fast-paced or experiential retail environment.
- Must successfully pass a drug screen and criminal background check.
- Must be currently authorized to work full-time in the United States and must not require The Coca-Cola Company's sponsorship to continue working legally in the United States.
- Must be able to work weekdays, weekends, and holidays.
- Must be available for flexible shifts varying between 8 a.m. and midnight.
Nice To Haves
- Previous supervisory experience is advantageous.
Responsibilities
- Act as a role model to Ambassadors.
- Support Associate Managers with answering radio calls and handling guest queries.
- Assist with cash-in and cash-out processes.
- Assist with opening and closing processes and ensure checklists are complete.
- Assist the Associate Manager on duty with coordinating Ambassador breaks and lunches, and maintain position coverage as required by business needs and the daily schedule.
- Assist Ambassadors with point-of-sale transactions, including refunds, voids, and returns.
- Support the Associate Manager on duty in directing Ambassadors to provide premium guest service and maintain store standards during the daily shift.
- Respond promptly to guest-experience recovery situations, using best judgment in accordance with guest-service guidelines and involving Associate Managers as appropriate.
- Maintain visual standards and follow plan-o-grams set by Planners and the Visual Merchandise Manager, under Associate Manager guidance.
- Greet and assist guests, and stock, stage, and transport merchandise to the sales floor.
- Sell Coca-Cola merchandise and handle money.
- Perform other duties as assigned by Associate Managers or the Store Manager.
Benefits
- Associate discounts on Coca-Cola merchandise.
- A full range of medical, financial, and/or other benefits is offered, dependent on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
