Lead Restoration Technician

Voda Cleaning & Restoration of Central Oregon•Bend, OR

8d•$27 - $35•Onsite

About The Position

Voda Cleaning & Restoration is looking for a Lead Carpet Cleaning Restoration Technician to join their team. This position is more than a technician role; it's an opportunity for someone who wants to take ownership of their work, deliver an exceptional customer experience, continue developing their skills, and help set the standard for the field team as the business grows. The Lead Carpet Cleaning & Restoration Technician will play an important role in both serving customers and building a strong field operation.

Requirements

3–7 years of experience in water mitigation/restoration
Experience running water mitigation/restoration jobs
Strong customer-service and communication skills
Dependable, professional, and comfortable taking ownership of assigned work
Ability to learn new processes, equipment, technology, and service techniques
Comfortable using a smartphone or tablet for job documentation and communication
Ability to perform the physical requirements associated with cleaning and restoration work
High school diploma or GED
Valid driver’s license and ability to meet company driving requirements

Nice To Haves

IICRC certifications such as CCT or WRT are a plus, but not required. We value candidates who are willing to learn and continue developing their skills.

Responsibilities

Perform professional carpet, upholstery, floor, and specialty cleaning services.
Assist with and perform water mitigation and restoration services.
Evaluate job-site conditions and communicate recommended services to customers.
Deliver a professional, positive customer experience from arrival through job completion.
Complete work orders, photos, job notes, moisture logs, and other required documentation accurately and on time.
Properly operate, clean, and maintain company equipment, tools, and vehicles.
Follow company safety procedures, service standards, and job-site protocols.
Identify appropriate opportunities for additional services that may benefit the customer.
Support and help train additional technicians as the team grows.
Participate in ongoing training and professional certifications.
Cross-train in additional restoration services, which may include mold remediation, fire and smoke restoration, odor control, and other specialty services.
Lead by example and contribute to a positive, accountable, team-oriented culture.