Water Restoration Lead Technician

Roto-Rooter Services Company•Columbia, MD

1d•Onsite

About The Position

Our newest division, water restoration, is growing quickly, and we are adding additional team members to our Water Restoration department. The primary role of the Lead Water Restoration Technician is to perform all water restoration services as required, including extraction, cleaning, demolition, equipment set up, drying, and monitoring as directed by the Water Restoration Project Manager or Water Restoration Manager. Additionally, you will direct the activities of Water Technicians and interacts with customers for water restoration services. Founded in 1935, Roto-Rooter is North America’s largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter is the name that home owners and businesses have turned to for over 90 years for their plumbing and drain cleaning troubles.

Requirements

Sales management experience preferably in the restoration or service industry.
Strong customer service focus and able to communicate effectively with customers.
Able to work in a fast paced environment.
Fluent using Xactimate software.
3 years of water restoration lead technician employment.
Maintain IICRC Water Damage Restoration Technician (WRT) certification and Applied Structural Drying Technician (ASD).
Upon hire, must be medically cleared to wear a respirator and must complete a respirator fit test.

Responsibilities

Perform all water restoration services as required, including extraction, cleaning, demolition, equipment set up, drying, and monitoring as directed by the Water Restoration Project Manager or Water Restoration Manager.
Direct the activities of Water Technicians.
Interact with customers for water restoration services.
Promote our commercial and residential services to insurance agents for properties that have been damaged by water.
Act as the front line and first responder for our company.
Inspect site and present solutions to the customer.
Use Xactimate software to create proposals.
Be the point of contact for the customer and insurance agent throughout the project.
Ensure project is completed in established time frame and to the customer’s satisfaction.
Hire a team of sales representatives and service technicians.