Lead Restoration Technician

PuroClean Disaster Mitigation of Palos Hills•Alsip, IL

13d•Onsite

About The Position

We are growing at a very fast pace, so we are almost always hiring. Now, we really need a key employee to join our team so we can continue to help new customers and clients! Since we are a small business, our RESTORATION TECHNICIANS' day-to-day responsibilities can vary at times! However, most of the time, you can expect to solely perform most of the following. Going to disaster projects and performing necessary tasks. Communicating closely with management and co-workers. Meeting our customers and explaining our processes. Maintaining an orderly and organized work area. Documenting via photos and written notes to staff and insurance carriers. Working closely with management on any special projects or customer concerns. Executing high-quality service with a focus on customer satisfaction. Provide extraordinary service and unparalleled communication. Respond to job sites as directed and perform all tasks in accordance with company and industry certified standards. Maintain and create accurate and detailed measurements, diagrams, photos, updates, and other documentation, as required for each job, including data entry into systems Maintain a neat and orderly worksite and obey all safety rules and regulations to prevent work hazards Maintain work truck in a clean and organized fashion, ensuring it is stocked with the equipment and supplies necessary to perform all work required at designated job sites Assist other departments and technicians as needed. Being the first point of contact on-site. Inspect job sites for quality control, ensuring that all work meets company and industry standards. Assist with training and mentoring new technicians, contributing to the team's skills. Be available for on-call emergency response and be the first on-site for water or fire damage calls.

Requirements

Reliable and punctual
Great problem solver
Clean, orderly appearance
Polite and comfortable speaking to customers
Efficient with good decision skills
Goal-driven
Highly organized
Has a great sense of humor
A take-charge attitude
Able to work independently
A strong desire to build a career
Minimum 3-5 years of experience in restoration

Nice To Haves

Phone interaction with customers and co-workers
Water damage or restoration experience
Working as part of a goal-oriented team
Email communication
Construction or janitorial experience
Experience being on-call for emergency situations

Responsibilities

Mitigation
Drying
Remediation
Demolition
Debris removal
Cleaning
Job management
Documentation
Going to disaster projects and performing necessary tasks
Communicating closely with management and co-workers
Meeting customers and explaining processes
Maintaining an orderly and organized work area
Documenting via photos and written notes to staff and insurance carriers
Working closely with management on special projects or customer concerns
Executing high-quality service with a focus on customer satisfaction
Providing extraordinary service and unparalleled communication
Responding to job sites as directed and performing all tasks in accordance with company and industry certified standards
Maintaining and creating accurate and detailed measurements, diagrams, photos, updates, and other documentation, as required for each job, including data entry into systems
Maintaining a neat and orderly worksite and obeying all safety rules and regulations to prevent work hazards
Maintaining work truck in a clean and organized fashion, ensuring it is stocked with the equipment and supplies necessary to perform all work required at designated job sites
Assisting other departments and technicians as needed
Being the first point of contact on-site
Inspecting job sites for quality control, ensuring that all work meets company and industry standards
Assisting with training and mentoring new technicians, contributing to the team's skills
Being available for on-call emergency response and being the first on-site for water or fire damage calls