Lead Residential Aide

GREATER PHILADELPHIA URBAN AFFAIRS•Philadelphia, PA

1d•$0 - $18•Onsite

About The Position

The Lead Residential Aide provides on-site supervision of the operation of ODAAT shelters and support services to consumers. In this therapeutic residential setting, the Supervisor in accordance with established program objectives and the treatment goals of each individual being served, core responsibilities include the continued assurance of the safety and security of the residents within the 24-hour day, seven day per week facility. The Lead Residential Aide operates as the lead residential aide and manages the individualized care, activities of daily living, and directs/plans the residents’ leisure and therapeutic activities, work and day programming. This position also conducts and manages all duties necessary to maintain a compliant and sanitary living environment including, but not limited to, laundry and housekeeping. This work is performed in accordance with appropriate procedures under the supervision of the Shelter Director and clinical staff who reviews and observes client files, compliance supervision, regulatory outcomes and human service/court ordered plans in progress, residents’ responsiveness, timely report/billing submission, periodic staff meetings, inspection of living areas, and the Residential Aide Standard Operating Procedures. The Lead Residential Aide also creates, manages and submits Residential Aide schedules, activities and designated shift routine and other assignments as outlined by the Shelter Director.

Requirements

Associates degree with 2 years of related experience required
Proficient with Microsoft Office software, including Excel and Outlook
Proficient with Google search and email
Demonstrated written and verbal communication skills including typing and writing
Must possess strong interpersonal and customer service skills
Must have the ability to work independently and as a team member
Must take initiative and ability to identify process improvements
Knowledge of first aid methods and techniques
Ability to learn and apply written policies and procedures related to work
Ability to concentrate on a designated area for extended periods
Able to set and observe appropriate boundaries with clients
Possess well-developed decision-making skills and attention to detail with a high level of accuracy
Ability to excel in a diverse, collaborative team environment
Able to multi-task and remain calm in demanding and unpredictable situations
Possess ability to understand various Homeless operations and procedures
Able to maintain a professional, customer service-oriented attitude at all times
Ability to meet face-to-face with homeless and adjudicated individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, Parole Officers, compliance and program analyst, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand
Possess excellent time management skills and the ability to work with minimum supervision
Ability to transport individuals as needed, and travel to various sites and locations daily
Able to meet a flexible work schedule including holidays, evenings and weekends
Available on-call for emergencies by telephone and/or cell phone
Performs any other duties assigned

Nice To Haves

Bachelor’s Degree, preferred
Residential Aide or related training/certifications, preferred
Valid Pennsylvania driver’s license, preferred

Responsibilities

Receives new clients, completes intake paperwork, creates proper client files and orients new clients to ODAAT services and its policies
Stores, administers, and documents the monitoring of medications taken by residents in accordance with agency’s policies and procedures, applicable laws, and regulations governing such activities
Completes hourly house rounds and records findings in logbook
Prepares and/or supervises preparation of meals
Encourages compliance with house and regulatory expectations
Assists consumers to see that adequate supplies are on-hand ( e.g., cleaning agents, paper products)
Creates, manages and submits Residential staff schedules and disciplinary reports
Creates, manages and submits reports, keeps attendance and other documentation, as needed
Attends residential staff meetings as directed by Shelter Director and other staff meetings and trainings, as required
Takes an active role in client hygiene, as necessary
Maintains building and grounds including proper maintenance of living area, as assigned
Assists with group while monitoring safety needs and encouraging participation
Transports clients, using ODAAT vehicles, as necessary
Ability to provide direct leadership responsibilities on site in the absence of the Shelter Director, as directed.
Manage performance management functions of the staff
Provides job shadow training to all new hire Residential Aides at the designated
Resolves client/site issues as they occur on site in concert with the Shelter Director
Provide assistance with the intake and Case Management Service Plan process as needed