Residential Aide

Sanctuary For Families•Bronx, NY

3d•Onsite

About The Position

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City. This Residential Aid position works the evening from 4pm - 12am (midnight) shift 5 days a week including weekends. The Residential Aid ensures that the participants of the transitional shelter are safe, monitors access to the facility, maintains an accurate count of the number of people in the facility, provides hourly tours of the facility, and maintains confidentiality of the facility.

Requirements

High school diploma or equivalency
prior security law enforcement experience preferred
Previous experience working in a shelter setting with families preferred
F-80 and Security Guard License strongly preferred
Strong interpersonal skills
Good verbal and writing skills
CPR and First Aid certified or eligible
Possess or able to obtain a F-02 Fire Guard License within Six months of the hire date
Possess or able to get an F-80 Certification; within six months of the hired date
Calm during crisis
Familiarity with Microsoft Office, including Outlook, Excel, and Word

Nice To Haves

Ability to speak Spanish is a plus

Responsibilities

Maintains a safe and secure environment for clients, staff, and visitors.
Distributes information to residents regarding program rules and regulations.
Ensures compliance with program safety policies and procedures.
Screens incoming visitors to the facility by means of identification verification.
Provides conflict resolution.
Conducts monthly apartment inspections.
Monitors fire safety alarm panel and respond to facility emergencies.
Maintains a logbook of facility activities.
Conducts hourly tours of the facility to ensure its safety.
Answers and transfers incoming calls.
Prepares Incident/Accident and FYI reports for emergencies and violations of rules and/or regulations.
Responds to security emergencies.
In the absence of maintenance staff, sweeps the entry area, courtyard, and front of building as needed.
Performs any other department or agency-related duties or special projects as directed.