Lead Rental Technician - Oklahoma City, OK

The Home Depot

1d•Onsite

About The Position

The Lead Rental Technician (LRT) is a skilled technician, adept at performing a full range of equipment repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) in a group of The Home Depot stores or customer job sites in the vicinity. This position reports directly to the next-level manager for their region. The Home Depot operates over 2,200 retail stores across North America, and all associates focus on helping customers build and improve their homes and businesses.

Requirements

Must be twenty-one years of age or older.
Must be legally permitted to work in the United States.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to diagnose and complete advanced mechanical repairs, including engines, hydraulics, and electrical systems.
Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
Experience and ability to provide superior customer service.
Working knowledge of handheld technology (smartphone, laptop, tablet).
Ability to operate in extreme outdoor working conditions.
Valid driver's license in state applying.
3 years of work experience.
Completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
Technical or Trade School Experience in repair and maintenance of gas/diesel engines, automotive or industrial equipment.

Responsibilities

Communicates clearly with teammates including store associates, technicians, and customers in both verbal and written communications.
Uses active listening in understanding message content and point of view in order to fully understand the mechanical problems being reported.
Provides expert knowledge to all Rental associates in the proper operation of the equipment and standard operating procedures.
Supports rental centers by explaining the large equipment program and addressing any store-specific issues.
Provides support throughout the rental period for customers and rental associates, which may include providing best-in-class delivery.
Adheres to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations.
Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the safe operation of the equipment.
Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures.
Maintains a fleet of rental equipment.
Diagnoses, maintains, and repairs all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems.
Reviews Down Equipment Report and communicates with the leader to prioritize repairs and service calls.
Obtains parts needed for repairs, while maintaining timely and accurate parts inventory.
Utilizes company technology platform to document all work performed on equipment, including labor and parts.
Performs tasks at store locations, company shop locations, and job sites.
Performs other tasks assigned by the leader.
Maintains vehicle compliance to company, federal and drivers standards of performance.
Assists with equipment deliveries and pick-ups as required.
Ability to lay out key action items in a logical sequence and recognize issues that may delay progress to reduce bottlenecks.