Lead, Reliability Engineering

BMO•Toronto, ON

1d•CA$121,600 - CA$211,800

About The Position

This role exists to fundamentally shift Commercial Banking technology operations from reactive support to an AI-enabled, engineering-driven reliability model at scale. The Lead will own the outcome of this transformation, challenging the status quo and driving a step-change in automation, observability, and operational excellence. We are looking for a high-performing, results-driven senior technology leader to take on the role of Lead, Technology Support & Reliability Engineering. This is a critical leadership position responsible for driving the reliability, resiliency, and modernization of technology platforms supporting Commercial Banking. The successful candidate will set the vision and lead the transformation of traditional support into a modern, engineering-led, highly automated operating model. This includes the aggressive adoption of Site Reliability Engineering (SRE), AIOps, and a forward-looking NoOps philosophy to reduce toil, increase automation, and enable self-healing, resilient systems at scale. This role demands a proven high performer who consistently owns the outcome, questions the status quo, and delivers measurable improvements in stability, efficiency, and engineering velocity.

Requirements

Both cloud (AWS/Azure) and on prem deployment and support
Deep observability experience is a must, preferably with some exposure to Dynatrace
Expertise in incident, problem, change management
Demonstrated success in automation (Ansible a plus) and AIOps
High-performance, results-oriented mindset
Owns the outcome and challenges status quo
Strategic thinker
Strong communicator
Passion for innovation and automation

Nice To Haves

Experience with Agile methodologies
Financial services experience
SRE/DevOps/platform engineering knowledge
ITIL Foundations or better

Responsibilities

Lead L2 and L3 technology support and SRE teams across Commercial Banking platforms
Own major incident management, escalation, and recovery processes
Drive service stability, availability, and resiliency outcomes through the entire tech stack, including supporting functions such as infrastructure, helpdesk, data lake, etc.
Lead the transformation toward a modern SRE-driven operating model incorporating AIOps and NoOps principles
Drive implementation of observability frameworks, predictive analytics, and event correlation
Enable proactive operations through intelligent automation and predictive capabilities
Reduce operational toil through automation, self-healing systems, and intelligent workflows
Shift teams from reactive support to engineering-led operations
Build automated workflows and deployment pipelines
Enable end-to-end service automation and platform abstractions
Support cloud adoption and improve proactive operational capabilities
Define and execute technology support strategy aligned to enterprise and Commercial Banking priorities
Own and evolve the L2/L3 operating model
Establish clear RACI and ownership models across engineering and operations
Drive governance, controls, and continuous improvement
Act as a senior technology executive and trusted advisor
Manage cross-functional dependencies across engineering and platform teams
Lead large-scale strategic initiatives and transformation programs
Build and lead high-performing teams with a strong culture of accountability and ownership
Attract, retain, and develop top engineering and SRE talent
Drive a performance-oriented culture aligned to enterprise objectives
Mentor and develop leaders capable of operating at scale