Lead, Release Manager

EQ Bank | Equitable Bank•Toronto, ON

11d

About The Position

The Lead, Release manager will collaborate and communicate with various internal and external cross functional teams at every level, for example, DevOps, Quality Assurance, external cloud vendors, API developers, and Project Stakeholders, to facilitate environmental requirements and code deployments on various projects. They will also be responsible for planning and managing software releases for ET&D during the full SDLC lifecycle, including post implementation warranty period. They will implement governance for releases by applying checkpoints, processes, and gates throughout release phases in a dynamic and fast paced environment. They will maintain an integrated release plan, communicate date changes accordingly and ensure that entry into the release satisfies all entry criteria requirements.

Requirements

Post-secondary/undergrad degree in Computer Science, Engineering or related technical degree required
Minimum 7 years’ experience in the release management experience
Minimum 2 years’ experience in hands-on experience in software development life-cycle (SDLC)
Minimum 2 years’ experience in ITIL framework and related support processes for incident, problem and change management
Sound understanding of cloud technology and can drive environment troubleshooting discussions
Familiar with DevOps tools and process (Jenkins, Argo CD, etc.), Atlassian tools, including JIRA and Confluence
Proficient user of all Microsoft Office 365 desktop and collaboration tools (e.g. MS Teams)
Good knowledge of Software Development Life Cycle concepts and best practises for waterfall and agile methodologies
Excellent coordination and problem-solving skills
Experience working in a banking or financial services environment
Strong oral and written communication skills
Ability to work independently with minimal supervisory direction
Strong leadership skills to manage functional teams directly and indirectly toward common solutions.

Nice To Haves

Agile, Scrum Master, Business Process Improvement or Change Management Certification is a major asset
Knowledge of SharePoint, Jira, Confluence, MS Office Tools, business systems, technology infrastructure, software development, data warehousing, data centres and related concepts/terminology are also assets

Responsibilities

Coordinate, monitor and maintain development/testing environments across multiple teams to know what is going on where at any given point in time
Mitigate issues in said environments and work with vendors as necessary to permanently resolve issues
Recommend approaches to streamline and integrate technological processes in the organization to improve overall release management efficiencies
Plan, co-ordinate and facilitate production deployments
Collaborates efficiently and effectively with several stakeholders including but not limited to Developers, QA, BA, Architects, DevOps Engineers, and other team members to drive releases
Maintain up-to-date documentation for tickets, deployments, environments, procedures, etc.
Manage the release pipeline towards QA, Staging and Production deployments
Ensure that a release satisfies all exit criteria requirements (ensure completeness of release document)
Track, monitor and report in environments and releases daily, weekly, and monthly at various management forums as required from time to time
Manages risks and resolves issues related to release schedule and code quality
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Produce Deployment Plans and delivery runbooks
Release delivering to production on-time with zero disruptions to our existing business and customers.
Coordinate patching and maintenance activities with vendors for environments.
Ensure that application versions are correctly deployed to the appropriate test environment for each phase of testing.
Coordination of test data in lower environments are according to testing requirements.