Lead Registration Administrator

Rezolut•New Windsor, NY

11d•$20 - $28•Onsite

About The Position

The Lead Registration Administrator leads the daily operations of the scheduling, registration, front desk, and clerical teams for a multi-site outpatient radiology practice. This leader ensures exceptional patient service, efficient workflows, accurate scheduling, insurance verification, and provider communication while driving productivity, quality, and employee engagement.

Requirements

High school diploma required
3–5 years of medical office or radiology experience.
Knowledge of RIS, PACS, EMR, insurance verification, and medical terminology.
Strong leadership, communication, organization, and customer service skills.

Nice To Haves

Associate's or Bachelor's degree preferred.
Prior supervisory experience preferred.
Experience with Exa RIS/EMR workflows, RingCentral call management, fax queue processing, provider communications, work queue management, report distribution, tracking open orders, prior authorizations, and collaboration with radiologists, technologists, sales, and center leadership across multiple imaging centers.

Responsibilities

Directly supervise front desk, scheduling, registration, and authorization staff.
Conduct hiring, onboarding, coaching, performance reviews, and corrective action.
Build schedules, monitor staffing levels, and cross-train employees.
Lead daily huddles and communicate operational priorities.
Foster accountability, professionalism, teamwork, and patient-first service.
Oversee scheduling for MRI, CT, PET/CT, Ultrasound, Mammography, X-ray, DEXA, and Fluoroscopy.
Monitor schedule utilization and fill cancellations quickly.
Ensure accurate registration, demographic verification, insurance capture, and collections.
Manage authorizations and referral documentation.
Coordinate STAT exams and urgent add-ons with technologists and radiologists.
Support referring providers with scheduling and report requests.
Resolve patient complaints and service recovery issues.