Lead Regional Admin Support

State of Montana•Bozeman, MT

9d•Hybrid

About The Position

This position serves in a lead clerical capacity at the Bozeman, Region 3 Headquarters office and requires a positive, resilient, and adaptable attitude, with the ability to work effectively in a fast-paced, public-facing environment. The position assists with supervising and supporting work-study students, providing training and guidance, and helping establish consistent, professional customer service standards. The successful candidate will lead by example, maintain a positive approach when handling challenging situations, and help ensure customers receive accurate, courteous, and consistent service across multiple offices within the region. This position will help with scheduling front office coverage, on-boarding new employees, and assisting with regional public comment and environmental assessments. The incumbent will assist the office manager with communication between internal teams, external partners and the public. They will help align regional and agency goals while establishing clear parameters that support streamlined projects, continuous process evaluation, and ongoing improvement. Specific duties may include selling hunting and fishing licenses; providing current regulations, agency information, and program resources; answering phones and assisting customers in person; restocking resource materials; assisting with FAS fee processing; assisting with animal tagging; conducting Aquatic Invasive Species (AIS) boat inspections; answering Block Management questions; balancing cash drawers; and assisting FWP staff with special projects and other duties as needed. Additional responsibility of day-to-day supervision of work-study students, helping train and mentor student employees, coordinating tasks as appropriate, and providing support and direction to ensure work is completed accurately, efficiently, and professionally. The position is expected to demonstrate dependability, sound judgment, teamwork, flexibility, integrity and a positive attitude while serving as a resource for both customers and staff.

Requirements

High school diploma or equivalent and at least 1 year of job-related work experience.
Strong work ethic, integrity, and a commitment to maintaining high professional standards.
Ability to follow instructions and agency policies and procedures.
Ability to exercise sound judgment and work independently with minimal supervision.
Ability to work effectively as part of a team.
Ability to adapt to changing priorities and circumstances.
Strong problem-solving skills.
Excellent customer service skills, including professionalism, courtesy, and effective communication.
Commitment to meeting the needs of customers and the public.

Nice To Haves

Previous team lead or supervision experience is preferred.

Responsibilities

Assist with supervising and supporting work-study students, providing training and guidance.
Help establish consistent, professional customer service standards.
Lead by example and maintain a positive approach when handling challenging situations.
Help ensure customers receive accurate, courteous, and consistent service across multiple offices within the region.
Assist with scheduling front office coverage.
Assist with on-boarding new employees.
Assist with regional public comment and environmental assessments.
Assist the office manager with communication between internal teams, external partners and the public.
Help align regional and agency goals while establishing clear parameters that support streamlined projects, continuous process evaluation, and ongoing improvement.
Sell hunting and fishing licenses.
Provide current regulations, agency information, and program resources.
Answer phones and assist customers in person.
Restock resource materials.
Assist with FAS fee processing.
Assist with animal tagging.
Conduct Aquatic Invasive Species (AIS) boat inspections.
Answer Block Management questions.
Balance cash drawers.
Assist FWP staff with special projects and other duties as needed.
Provide day-to-day supervision of work-study students.
Help train and mentor student employees.
Coordinate tasks as appropriate.
Provide support and direction to ensure work is completed accurately, efficiently, and professionally.
Demonstrate dependability, sound judgment, teamwork, flexibility, integrity and a positive attitude.
Serve as a resource for both customers and staff.
Travel to assist with coverage at the Butte and Helena offices as needed when administrative staff are absent.