Lead Reg E Investigations & Processing Analyst
About The Position
This role involves investigating Regulation E claims related to various electronic transactions such as ACH, debit card, ATM, and P2P. The analyst will apply Reg E requirements to determine eligibility for provisional credit, liability, and final claim outcomes. This requires reviewing transaction data, statements, network rules, and supporting documentation to make well-supported decisions, ensuring claims are processed within regulatory timelines with clear rationale. The position also involves identifying exceptions, trends, or potential control gaps, responding to internal inquiries, quality reviews, audits, and regulatory requests, maintaining accurate case notes, and contributing to process improvements, job aids, and training materials. The team operates within a Reg E claims and investigations unit, collaborating with peers, managers, and control stakeholders.
Requirements
- Ideally 3–7 years of experience in banking operations, claims, disputes, or payments investigations.
- Working knowledge of Regulation E and consumer dispute handling.
- Strong analytical and written communication skills.
- Ability to manage multiple cases while meeting strict deadlines.
- Experience in a self-clearing bank or payments organization.
- Exposure to large scale transformation, automation, or platform modernization.
- Curiosity to explore how AI can improve how we build, deliver, and optimize workflows.
- Sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.
Responsibilities
- Investigate Reg E claims involving ACH, debit card, ATM, P2P, and other electronic transactions.
- Apply Reg E requirements to determine provisional credit eligibility, liability, and final claim outcomes.
- Review transaction data, statements, network rules, and supporting documentation to reach well-supported decisions.
- Ensure claims are processed within regulatory timelines and documented with clear rationale.
- Identify exceptions, trends, or potential control gaps and escalate as appropriate.
- Respond to internal inquiries, quality reviews, audits, and regulatory requests.
- Maintain accurate case notes and documentation in claims management systems.
- Contribute to process improvements, job aids, and training materials.
Benefits
- Competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
