Lead Recovery Coach

WVU Medicine

1d•Onsite

About The Position

The Lead Recovery Coach coordinates the daily workflow, scheduling, and training of Recovery Coaches. The role serves as a personal guide and liaison for individuals with substance use disorders identified in the Emergency Department or other WVU Medicine-affiliated treatment settings. The Lead Recovery Coach helps patients identify treatment needs, develop and monitor individualized treatment and wellness plans, remain engaged in treatment, and connect with outpatient care and community resources. Services include outreach, support, and recovery check-ups in the Emergency Department, at CRC, and in the community, as part of a treatment team. The position also coordinates Recovery Coach services outside the Emergency Department, oversees staff training and documentation, prepares patient reports in EPIC, and maintains relationships with clinical staff and external agencies. It provides mentoring, crisis support, and liaison services among patients, their formal and informal supports, and treatment providers. The role may help develop new IMPACT program services in coordination with the program manager. This is a 40-hour-per-week, non-exempt position on the day shift. Work may occur in an acute hospital setting, involve travel between facilities or buildings, and be scheduled on various shifts based on departmental and patient needs. The employee may encounter infectious risks, noxious odors, and traumatic situations. Physical demands include prolonged sitting and lifting, pushing, or pulling 10–15 pounds.

Requirements

High school diploma or equivalent.
Substance Use Disorder Peer Recovery Certification (PRSS-SUD) through the West Virginia Certification Board for Addiction and Prevention Professionals (WVCBAPP).
State criminal background check and federal background check if applicable, as required for regulated areas.
Two years of experience as a Recovery Coach or in a related role.
Knowledge of treatment resources, including working knowledge of 12-Step Fellowships.
Ability to comply with WVU Medicine, WVU Research Corporation, UHA, and Department of Behavioral Medicine and Psychiatry safety procedures.
Complete HIPAA training and comply with HIPAA requirements; training is completed upon hire, with refresher courses as determined by administration.
Excellent customer service and effective communication with patients, families, pharmaceutical company personnel, regulatory and monitoring agency personnel, internal staff, physicians, students, and employees of WVU, WVU Medicine, and UHA.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
Ability to analyze information and evaluate results, select solutions, solve practical problems, and handle situations with limited standardization.
Ability to develop goals and plans, prioritize, organize, and accomplish tasks independently and through others.
Ability to build and maintain constructive, cooperative working relationships.
Ability to work as a team member.
Strong written and oral communication skills.
Knowledge of basic computer applications, including Word and Excel.
Knowledge of running patient reports in EPIC.
Ability to sit for long periods of time.
Ability to lift, push, or pull 10–15 pounds.
Ability to wear latex or vinyl gloves, change gloves frequently, wash hands frequently, and tolerate working with and around noxious odors.

Nice To Haves

Valid driver’s license.
Certificate of completion of the CCAR Recovery Coaching in the Emergency Department.
At least two years of active participation in recovery and current active attendance at peer community recovery support meetings.

Responsibilities

Create bi-weekly Recovery Coach shift schedules.
Oversee Recovery Coach training and documentation, provide feedback on documentation, and train new staff in peer recovery duties.
Coordinate Recovery Coach services outside the Emergency Department, including services with the Heart and Vascular Institute and long-term antibiotic services.
Run weekly EPIC patient reports on patients seen by Recovery Coaches in the Emergency Department.
Work with patients with substance use disorders identified in the Emergency Department or other WVU Medicine treatment settings and help link them to outpatient treatment.
Provide mentoring informed by life experience to individuals experiencing substance use problems.
Meet with individuals and identified support persons in person or by phone at an agreed frequency and format, ideally at least weekly.
Develop individualized plans with patients and monitor wellness plans during meetings.
Provide information to the treatment team to inform treatment decisions.
Connect patients with available resources, including continuing education and professional development, safe housing, recovery supports, self-help groups, substance abuse and mental health services, sobriety meetings, and medical or health facilities.
Serve as a liaison among patients and their formal and informal supports, including referral sources, family members, sponsors, treatment providers, and other supporters.
Maintain working relationships with Emergency Department and CHH staff and other agencies or institutions to promote awareness of recovery and recovery coaching availability.
Receive ongoing supervision and training to support effective recovery coaching services.
Assist patients in crises involving social, emotional, health, and other problems.
Coordinate with the program manager as needed to develop new IMPACT program services to improve patient care.