Lead Receptionist (Outpatient Behavioral Health) Oak Brook

Relief Mental Health•Oak Brook, IL

1d•Onsite

About The Position

The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards.

Requirements

Experience in medical billing, benefits, or authorizations required
High school diploma/GED required
Excellent attention to detail, organizational ability and time-management skills
Comfort using technology systems (EHR, scheduling platforms, Monday.com , insurance portals)
Ability to manage multiple priorities in a fast-paced environment
Professional, compassionate, and patient-centered demeanor

Nice To Haves

Bachelor's degree preferred
Prior experience in a medical, mental health, or customer service setting preferred
Great communication and interpersonal skills and a strong affinity for customer service

Responsibilities

Supervise and support corporate receptionists, ensuring coverage and timely and accurate completion of receptions tasks
Deliver compassionate support, attention, and assistance to all prospective and existing patients and families while ensuring compliance with all health care regulations, including HIPAA
Answer and route all incoming calls, voicemails, emails and faxes at the corporate office to the appropriate department, staff and/or clinic
Comfort patients by anticipating anxieties, effectively answering questions and escalating any concerns or issues to the appropriate staff when needed
Work alongside the Intake Department to screen and transfer new patient calls to the appropriate Contact Center Queue or Intake Coordinator based on patients’ interest/clinical needs
Maintain accurate documentation in the Receptionist Activity Log
Greet patients upon arrival, follow check-in procedures and notify providers once patients are ready to be seen
Confirm and update patient demographics and insurance information
Ensure patients are accurately reflected in internal systems
Run daily and weekly insurance verifications
Identify and flag inactive insurance plans
Collect patient copays, cash-pay balances, and cancellation fees
Communicate outstanding balances discreetly and professionally
Provide and collect required paperwork and assessments
Schedule or confirm follow-up appointments based on provider instructions
Thank patients at checkout and provide clear next-step instructions
Conduct appointment confirmation calls/texts
Review upcoming schedules to identify gaps, errors, or double booking
Follow cancellation, rescheduling and no-show policies and procedures and maintain clear communication with clinic staff when last minute changes are made to appointments/provider schedules
Perform next day patient audits
Perform clerical duties including but not limited to scanning, copying, faxing and uploading patient records, inputting authorization information and managing medical record requests
Prepare treatment rooms and new patient paperwork alongside Clinical Assistants ahead of patient appointments
Ensure reception area remains clean and inviting; restock coffee, tea and water as needed
Maintain office inventory and equipment by anticipating supply needs and expediting supply orders
Utilize Monday.com to track pending leads and patient communication
Perform additional intake, reception or clerical tasks as needed or assigned by other departments