Lead Receptionist - Amazon

Northwest Center•Seattle, WA

2d•Hybrid

About The Position

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon’s face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction. We are looking for a motivated people leader who can inspire and guide our staff to deliver a first-class customer experience for all guests. If you are a team player who is willing to provide that extra level support, we want to hear from you.

Requirements

Experience leading people
Experience operating a front desk environment
Excellent in-person customer service skills, along with polite and professional phone etiquette
Positive, upbeat attitude and able to get along with everyone
Must be reliable and punctual with excellent organizational skills
Must have demonstrated ability to juggle multiple priorities
Ability to practice a high level of confidentiality
Ability to maintain composure and good judgment in fast-paced, high-stress environments
Attention to detail and accuracy
High School Diploma

Nice To Haves

Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

Responsibilities

Lead day-to-day operations of the reception desks
Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement
Coach and develop to facilitate success in current role and readiness for potential growth into other roles
Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors
Provide (or direct) roaming receptionist tasks
Report and execute reception operations consistent with established SLAs
Collaborate with peer Lead Receptionists to ensure consistency across the Reception Team
Participate in Receptionist hiring
Provide input to Supervisors regarding Receptionist performance

Benefits

Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
17 Accrued Paid Time Off Days Annually
Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Company-Provided Orca Pass – Unlimited use
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program