Lead Receptionist - Amazon
About The Position
The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon’s face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction. We are looking for a motivated people leader who can inspire and guide our staff to deliver a first-class customer experience for all guests. If you are a team player who is willing to provide that extra level support, we want to hear from you.
Requirements
- Experience leading people
- Experience operating a front desk environment
- Excellent in-person customer service skills, along with polite and professional phone etiquette
- Positive, upbeat attitude and able to get along with everyone
- Must be reliable and punctual with excellent organizational skills
- Must have demonstrated ability to juggle multiple priorities
- Ability to practice a high level of confidentiality
- Ability to maintain composure and good judgment in fast-paced, high-stress environments
- Attention to detail and accuracy
- High School Diploma
Responsibilities
- Lead day-to-day operations of the reception desks
- Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement
- Coach and develop to facilitate success in current role and readiness for potential growth into other roles
- Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors
- Provide (or direct) roaming receptionist tasks
- Report and execute reception operations consistent with established SLAs
- Collaborate with peer Lead Receptionists to ensure consistency across the Reception Team
- Participate in Receptionist hiring
- Provide input to Supervisors regarding Receptionist performance
Benefits
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
