Lead Receptionist

CenterWell • Jacksonville, FL

2d • Onsite

About The Position

The Lead Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment. You will report to the Center Administrator. The Lead Receptionist welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center.

Requirements

• Minimum of 1 year of medical reception experience
• Experience in leading a team/department
• Experience with value-based care models
• Familiarity with medical terminology
• Proficient with EMR systems
• Strong passion for enhancing patient care and experience
• Excellent customer service and phone skills
• Collaborative team player with a positive attitude
• Able to multitask in a fast-paced environment
• Detail-oriented and highly organized
• Skilled in MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with several administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator.
• Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.
• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff. Decisions are regarding the daily priorities for an administrative work group and external vendors. These decisions include coordinating work activities and monitoring progress towards schedules/goals. Additionally, the role often oversees work of others and is the primary administrative owner of a main process or program. Work within broad guidelines with little oversight. Use your skills to make an impact

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed