Lead Receptionist - Full-time

Avita of Brunswick•Brunswick, ME

9d•Onsite

About The Position

As the first point of contact for residents, visitors, and associates, you will play a crucial role in creating a warm and welcoming environment. You’ll be the face of our community and all we represent. Join us and measure your success in the smiles you help create.

Requirements

Have a high school diploma or equivalent.
Excellent verbal and written communication skills.
Proficient in using basic office equipment and computer applications.
Empathy and understanding for the needs of senior residents.
Be compassionate and patient, professional and courteous at all times.
Criminal Background Screening is required.

Nice To Haves

Previous experience in a customer service or receptionist role is preferred.

Responsibilities

Greet and welcome residents, families, and visitors with a friendly and helpful attitude.
Create and maintain schedule for Reception associates.
Answer incoming calls, transfer calls to appropriate departments, and take messages when necessary.
Manage and distribute incoming mail and packages.
Assist residents and their families with general information and inquiries.
Coordinate appointments and meetings for residents with various community services.
Perform general clerical tasks, including data entry, filing, and photocopying.
Monitor and control access to the community, ensuring the safety and security of residents and staff.