Full-Time Lead Receptionist at Oaknoll East Campus

Oaknoll Retirement Residence•Iowa City, IA

18h•Onsite

About The Position

Oaknoll has an exciting new opportunity for a Lead Receptionist at our East Campus. As Lead Receptionist, you'll be responsible for more than simply supervising our East Campus receptionists; you'll be ensuring a standard of resident-centered service and communication that allows us to CREATE home for our residents. Oaknoll is a not-for-profit community that provides resident-centered care and services through our CREATE culture. CREATE is an acronym for our values: caring, respect, enthusiasm, awareness, teamwork, and encouragement. We believe that people should experience joyful, active, and connected lives as they age. We believe people should have the opportunity to receive competent, caring, and compassionate health care when they need it. We believe our community is both special and unique because of the people who live here, the people who work here, and the relationships that they build together. We strive to make the lives of our residents and our staff meaningful and fulfilling. If you want to share in these values and the relationships that they allow us to build, we are looking for YOU! The Lead Receptionist at East Campus is a full-time, 32-hours/week position, with the schedule being 8:30am to 4:30pm, Monday through Thursday. In addition to regular receptionist duties, such as taking and routing calls, greeting residents and visitors, and managing incoming and outgoing mail, they coordinate, manage, and assist all reception efforts at the Oaknoll East Campus, ensuring our reception team has all the resources they need to provide excellent service. They are also responsible for training new receptionists, addressing receptionist performance, maintaining the reception schedule, and covering reception hours at the East Campus as needed. Additionally, they keep an accurate census of residents, direct and train staff for emergency situations, stay current on event schedules and programming as relevant to our community, and manage reservations of transportation services, guest rooms, meeting and lounge spaces, and the like.

Requirements

High school diploma or equivalent
At least two years of customer service experience
Effective oral and written communication skills, with the ability to communicate respectfully with residents, coworkers, and visitors
Computer literacy skills, including a familiarity with software such as the Microsoft Office Suite

Nice To Haves

Supervisory experience

Responsibilities

Taking and routing calls
Greeting residents and visitors
Managing incoming and outgoing mail
Coordinating, managing, and assisting all reception efforts at the Oaknoll East Campus
Ensuring the reception team has all the resources they need to provide excellent service
Training new receptionists
Addressing receptionist performance
Maintaining the reception schedule
Covering reception hours at the East Campus as needed
Keeping an accurate census of residents
Directing and training staff for emergency situations
Staying current on event schedules and programming
Managing reservations of transportation services, guest rooms, meeting and lounge spaces