Lead, Ramp Attendant - Toronto (YTZ)

Porter Airlines Inc.•Toronto, ON

29d•Onsite

About The Position

As a Lead, Ramp Attendant, you will make a difference to our passengers. You will help get their planes in and out on time by marshalling the aircraft. You will make sure that their bags travel with them safely to their destination. The passengers may not always see you working on the ramp, but you will make a difference for them. You will be part of creating the best possible flying experience for our passengers. HOW WE WILL HELP YOU GROW? Our Ramp Department team members are able to progress to other positions and departments within our company as we believe in supporting and advancing talent. We offer various networking programs at Porter that team members are welcome to take advantage of. WHO WE ARE LOOKING FOR? People who are motivated, energetic and ambitious. Our fast-paced airport environment is ideal for those who like to keep moving, stay challenged, work with their hands and who enjoy working outside. BENEFITS OF WORKING AT PORTER! After 3 months of employment, you will have unlimited access to Staff Travel Perks for not only yourself but also your close family and friends! Access to great perks and benefits, like RRSP matching and medical & dental coverage are just a couple of the perks that our Ramp Department team members enjoy after 3 months of service. You'll also get to be a valued member of a team. Your team shares different roles and different skills to come together to create a positive workplace.

Requirements

Excellent oral and written communication skills
Ability to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations
Ability to multitask, proactively problem solve, and support enhancements to organizational effectiveness
Ability to undertake self-directed tasks and have excellent time management skills
Attention to detail; the capacity to prioritize by assessing situations to determine urgency
Ability to lead by example by displaying professional and responsible conduct at all times
Maintain a neat well-groomed appearance and comply with Porter uniform standards
Proficient in all company computer applications as they pertain to the Ramp department
Assign duties to team members in a fair and equitable manner and assist with all duties
Ability to demonstrate behaviour that supports a customer service philosophy
Ability to successfully complete Porter Ramp Lead training program
Ability to successfully complete Porter Pushback Vehicle Proficiency program
Must possess valid Transportation Security Clearance
Possess a valid G2 license (or out of province equivalent) and be able to obtain an Airside Vehicle Operator “D/A” Permit within 90 days of employment
Must obtain an Airside Vehicle Operator “D” Permit from local airport authority within the time specified by Department Manager
Ability to work on a permanent basis in Canada
Work rotating shifts including days, afternoons, evenings, weekends, and holidays
Minimum one year experience with airport ramp operations
Maintain a good attendance record

Responsibilities

Perform daily coaching and mentoring of all ramp team members to create and promote an operationally safe environment
Responsible for the safe and efficient handling of all Porter, and Porter customer, aircraft from a ramp handling perspective; promoting a safe and efficient team environment
Perform all duties and functions of a Ramp Attendant (as outlined in the Porter Ramp Manual) where applicable
Ensure that ramp personnel are following proper Porter safety procedures as outlined in the Porter Ramp Manual by demonstrating proper work methods, conducting on-the-job training, and instructing/mentoring team members on Operational Procedures
Assign duties to team members in a fair and equitable manner and assist with all duties
Reporting of any safety, performance or operational concerns to a supervisor or manager
Provide written feedback on any performance and/or attendance issues/concerns for team members to a Ramp Supervisor/Manager
Responsible for maintaining safe on-time performance
Troubleshooting of ramp issues
Create and maintain a team environment on the Ramp
Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis
Complete daily shift reports (where applicable)
Complete ground service equipment checks to determine maintenance requirements/damage and report any findings in FOA World
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
All other duties as assigned

Benefits

After 3 months of employment, you will have unlimited access to Staff Travel Perks for not only yourself but also your close family and friends!
Access to great perks and benefits, like RRSP matching and medical & dental coverage are just a couple of the perks that our Ramp Department team members enjoy after 3 months of service.

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