Lead Ramp Agent (Lead Station Attendant) – Airport

Air Canada • Dorval, QC

10d • Onsite

About The Position

Being part of Air Canada means becoming part of an iconic Canadian symbol. This role is for individuals passionate about reaching new heights, teamwork, and making a meaningful contribution. Air Canada Lead Station Attendants are ambassadors of Canada, proud to share Canada's unique persona with the world and offer an experience as unique as the country. The company maintains a strong commitment to the safety of colleagues and customers in every aspect of work. A successful Lead Station Attendant has a proactive approach and takes initiative to drive results, which can elevate the customer experience.

Requirements

• Strong knowledge of airport and/or airside operations
• Strong leadership qualities and communication skills to delegate and carry out time-critical tasks
• Maintain a strong commitment to safety while adhering to established standards and protocols
• A valid driver’s license (driving heavy equipment on the airside will be required)
• Ability to lift 70lbs repetitively
• Availability to attend and successfully pass an eight (8) to ten (10) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to meet Air Canada medical standards, including a drug and alcohol test
• Ability to obtain and maintain any applicable transportation security clearances and additional authorizations.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Nice To Haves

• Based on equal qualifications, preference will be given to bilingual candidates

Responsibilities

• Lead a team of Station Attendants responsible for the efficient aircraft ground handling and baggage processing, while ensuring safe and on-time performance.
• Provide direction, guidance, coaching and assistance while ensuring effective communication.
• Uphold company standards by consistently applying safety protocols and fostering a safety-oriented culture within your team.
• Make timely and effective decisions in a rapidly changing environment.
• Ensure timely and accurate handling of baggage, including loading, offloading, and fulfilling connections between flights.
• Coordinate with the Connections team to facilitate smooth and efficient baggage transfers, especially during tight connection windows.
• Deliver exceptional customer experience, and ensure efficient, on-time performance.
• Marshalling or towing aircraft to gate positions for customer boarding and deplaning, as well as onloading and offloading of baggage and cargo.
• Drive and operating aircraft servicing vehicles and equipment.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Benefits

• Health, dental, and life insurance for you and your family (if necessary).
• Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed