Lead, Radiation Therapist

Shenandoah Medical Center • Shenandoah, IA

1d

About The Position

The Lead, Radiation Therapist assists with the effective and efficient operation of Radiation Oncology Services and collaborates with the Director on day-to-day operations. The role supports efficient workflows, timely problem resolution, service delivery, departmental procedures and policies, goal setting, staffing, and coordination with internal departments and external partners. It also monitors patient volumes, referral patterns, scheduling, service utilization, and operational performance, and recommends opportunities for improvement and growth.

The Lead maintains and reviews productivity, operational, performance, referral, quality, and outcomes reports, providing regular and ad hoc reporting to the Director. The role promotes patient-centered care, safety, quality, service, employee engagement, retention, recognition, and professional development. It supports staffing plans, staff competency and education, patient satisfaction, and quality-improvement initiatives.

The position assists the Director with budgetary and fiscal responsibilities, resource and supply management, cost containment, projects, protocols, operational improvements, and continuing education planning. It helps resolve operational issues, coordinates with vendors and external resources, communicates resolutions to stakeholders, and supports department staff to maintain operational continuity and patient care.

The Lead promotes compliance with departmental, organizational, regulatory, and accreditation requirements, including applicable State of Iowa regulations, OSHA requirements, and HIPAA. The role also provides customer service and support to patients, families, providers, employees, and external customers; investigates and resolves concerns; maintains confidentiality; and performs other duties as assigned.

Responsibilities

• Assist with department operations and collaborate with the Director on day-to-day Radiation Oncology operations, workflows, problem resolution, and service delivery.
• Develop, implement, review, and maintain department procedures and policies that promote consistency, quality, and regulatory compliance.
• Coordinate services and resources with internal departments, providers, referring offices, vendors, service providers, and external partners.
• Monitor workflow, patient scheduling, patient volumes, referral patterns, service utilization, and departmental processes; recommend operational improvements and opportunities for growth.
• Assist in establishing and monitoring departmental goals and objectives.
• Assist the Director in selecting, onboarding, and orienting new Radiation Oncology staff.
• Communicate operational, process, guideline, and policy changes and serve as a resource for staff.
• Prepare weekly, monthly, and ad hoc reports; review productivity, operational, performance, referral, quality, and outcome information; report findings to the Director.
• Promote excellence in patient care, safety, quality, service, employee engagement, recognition, retention, and professional development.
• Develop staffing plans and low-census procedures as needed; assist with staff competencies, educational needs, and continuing education planning.
• Monitor patient satisfaction and quality outcomes and collaborate with staff on improvement initiatives.
• Address employee concerns professionally and consult with the Director regarding employee performance concerns.
• Assist with budgetary and fiscal responsibilities, supply management, cost containment, and resource utilization.
• Participate in departmental and organizational projects and assist with developing and communicating protocols, initiatives, and operational improvements.
• Identify and address operational issues, coordinate with vendors and external resources, and communicate issue progress and resolutions to stakeholders.
• Maintain confidentiality of verbal, written, and electronic information and promote the protection of patient information.
• Maintain compliance with applicable departmental, organizational, State of Iowa, OSHA, HIPAA, accreditation, and other regulatory requirements.
• Provide professional, accurate, and timely customer service and information to patients, families, providers, employees, and external customers; investigate and resolve concerns.
• Assist department staff as needed to support operational continuity and patient care activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed