Lead, Radiation Therapist

Shenandoah Medical Center•Shenandoah, IA

About The Position

The Lead, Radiation Therapist supports the Director in the effective and efficient operation of Radiation Oncology Services. The role coordinates department workflows, scheduling, staffing, policies, procedures, reporting, and operational improvements while serving as a resource for staff and supporting patient care activities. It monitors departmental performance, patient volumes, referral patterns, patient satisfaction, quality outcomes, and service utilization, and recommends opportunities for improvement and program growth. The position supports a patient-centered culture focused on safety, quality, service, employee engagement, and professional development. It assists with staff onboarding, orientation, competencies, education, and performance concerns, and supports budgetary responsibilities such as supply management, cost containment, and resource utilization. The role coordinates with internal departments, providers, referring offices, vendors, service providers, and external partners to resolve issues and maintain effective service delivery. The Lead helps maintain compliance with organizational, State of Iowa, OSHA, HIPAA, accreditation, and other applicable requirements, including protection and confidentiality of patient information. It provides professional, timely customer service and communication to patients, families, providers, employees, leadership, and external customers, and performs other duties as assigned.

Responsibilities

Collaborate with the Director on day-to-day Radiation Oncology operations, workflows, problem resolution, and service delivery.
Develop, implement, review, and maintain department procedures, policies, protocols, and operational guidelines.
Coordinate with internal departments, providers, referring offices, vendors, service providers, and external partners to support services and resolve operational issues.
Monitor workflow, patient scheduling, departmental processes, patient volumes, referral patterns, service utilization, productivity, and performance indicators.
Assist with establishing and monitoring departmental goals and objectives and recommend opportunities for growth and program development.
Assist the Director with selecting, onboarding, and orienting new Radiation Oncology staff.
Implement and communicate operational, process, guideline, and organizational policy changes.
Serve as a resource to staff, patients, providers, and leadership by providing guidance and responding to questions and inquiries.
Prepare and review weekly, monthly, and ad hoc productivity, operational, performance, quality, referral, and outcome reports.
Develop staffing plans and low-census procedures as needed.
Assist with staff competencies, educational needs, education planning, and continuing education opportunities.
Monitor patient satisfaction and quality outcomes and collaborate with staff on improvement initiatives.
Promote employee engagement, recognition, retention, and professional development, and address employee concerns professionally and promptly.
Assist with budgetary and fiscal responsibilities, including supply management, cost containment, and resource utilization.
Participate in departmental and organizational projects and support operational improvements.
Consult with the Director regarding employee performance concerns.
Identify and address operational issues, communicate progress and resolutions to appropriate stakeholders, and support operational continuity and patient care activities.
Maintain confidentiality of verbal, written, and electronic information and promote protection of patient information.
Maintain compliance with departmental, organizational, State of Iowa, OSHA, HIPAA, accreditation, and other applicable requirements.
Promote positive relationships and provide accurate, timely, professional, respectful, and effective customer service.
Perform other duties as assigned.