Lead, Quality Systems - Day Shift

GXO Logistics

21d•Hybrid

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Day Shift, Monday - Friday, 8:00am - 4:30pm Our employees are our greatest asset! We’re always on the lookout for inspirational leaders who know how to get the best out of their team. As the Lead, Quality Systems is an hourly hybrid position that splits their time between two areas in Quality; Training and Internal Auditing. You will be responsible for executing effective employee onboarding and training programs and for conducting internal audits on processes for compliance with requirements.

Requirements

High School diploma or GED
High degree of computer literacy with Google tools (e.g., Docs, Sheets, Slides)
2 years of relevant work experience
Ability to mentor and coach employees
Exceptional attention to detail and organizational details
Excellent leadership and communication skills
Exceptional listening, communication, and presentation skills.
Able to work well with people at all levels of the organization.
Able to work independently and as part of a diverse team of trainers & auditors
Strong analytical and problem-solving skills
Ability to read standard operating procedures and conduct hands on training of employees as needed

Nice To Haves

Associate of bachelor’s degree
2 years of experience in a leadership role with supervisory responsibilities
At least 1-2 years’ experience as a quality auditor in a related industry experience
Working knowledge of ISO Quality Management Systems

Responsibilities

Evaluate processes for compliance with quality requirement
Assist in development of audit plans, audit schedules and conduct quality audits
Identify processes, situations, etc., where organization is meeting requirements, as well as identify opportunities for improvement
Schedule and conduct the new hire onboarding process, assign all new employees to the correct training roles, and audit all onboarding training requirements for completion
Manage the QMS Employee Training Manager system and create customized system reports as needed.
Conduct hands on training of employees on operational standards and procedures
Recording operational proficiencies aligned with skill assessments
Organize and execute a process for maintaining, filing, and storing all training records; both in hard copy and electronic formats.
Documenting non-conformance, observations and recommendations for improvement
Preparing and presenting quality audit and training status reports to management