Lead Quality Improvement Specialist

University of Rochester•City of Rochester, NY

8d•$94,746 - $142,098•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role serves as an expert Quality improvement partner to University Rochester Medicine department leadership to improve operational and clinical effectiveness. The specialist applies expertise in evaluating systems, identifying problems, making recommendations, and ensuring successful project implementation. They utilize lean principles and improvement science methods, project management methodology, knowledge of healthcare business processes, management best practices, and change management techniques as appropriate to create sustainable operational improvements. The role conducts analytical assessments, coordinates resources & timelines, and manages project budgets. The Lead Quality Improvement Specialist leads projects utilizing resources allocated based on strategic priorities of U Rochester Medicine Senior Leadership.

Requirements

Master's degree required
Clinical experience required.
8 years of relevant experience required
at least 2 years at a leadership level preferred or equivalent combination of education and experience.

Nice To Haves

APP or DNP preferred.
Certified Lean Practitioner or Expert; Certified black belt in Lean Six Sigma or similar improvement science methodology preferred.

Responsibilities

Identifies the strategic alignment of the program with the organizational goals and determines the breakdown of projects to accomplish the overall program objectives
Gathers input from leadership and works with program leadership to create program plan with governance structure, activities, dependencies, dates and timeframes, resources requirements, value proposition, milestones and deliverables.
Guides project teams in process analysis and data analysis to understand the process capability and quantify current operations and future opportunities, including value proposition and strategic alignment.
Manages medium to large programs, with support from Quality Institute and Executive leadership.
Identifies the strategic alignment of projects required to deliver the full scope of the program requirements.
Coordinates the work of the project managers and project dependencies to enable successful delivery of the program.
Maintains and communicates the master program schedule, metrics, risk assessments, and ongoing status of the program.
Negotiates with management and/or project sponsor to obtain key resources or materials.
Oversees medium to large complexity projects independently.
Guides teams to define main objectives of programs, projects, its purpose and its scope.
Develops and executes project plan.
Monitors progress of a project.
Identifies issues and barriers and works to resolve.
Ensures projects are completed on time and meet established requirements
Applies change management models and approaches to increase adoption and sustaining of change.
Effectively analyzes work processes and data.
Produces reports and data visualization.
Estimates and measures the value of the process improvement work on multiple dimensions including improved quality, increase patient and staff satisfaction, and direct and indirect financial benefit.
Helps identify success metrics and helps determine if goals are achieved through regular monitoring of progress across assigned projects.
Chart audits to identify improvement opportunities.
Coach individuals on completing Lean Certification projects.
Collaborates with the QI on assuring that all coaching needs for UPP/PEI teams are met.
Ensures individuals and teams understand Lean and DMAIC principles and can apply to projects.
Utilizes Lean and DMAIC tools and techniques.
Acts as a sounding board, answers questions and guides individuals in the next steps.
Ensures projects make progress.
Develop the organization's requirements with regard to knowledge, skills and abilities in the application of lean principles, improvement science principles, and change management approaches.
Collaborates with the QI educator on identifying educational content that is needed by faculty and staff, and participates in formal and informal training sessions, demonstrating and modelling process improvement expertise.
Other duties as assigned.