Lead Quality Assurance Analyst, Seasonal

H&R Block•UNAVAILABLE, OH

About The Position

As a seasonal Lead Quality Assurance Analyst, you'll ensure software and hardware meet business and functional requirements from the customer’s perspective. You’ll validate performance against documentation and design, helping deliver a smooth user experience. In addition, you’ll contribute early in the design cycle by creating use cases, reviewing requirements, and collaborating on UI and workflow improvements. Your work will directly impact product quality, project success, and customer satisfaction.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
Demonstrated decision making, analytical, problem-solving, organizational, prioritization, and project coordination skills
Detail-oriented and process-driven approach
Excellent communication skills, both oral and written, with the ability to interact effectively at all levels of the organization
8 years minimum related work experience
Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
Some experience or the ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools, with experience working in a Windows environment
Strong research skills

Responsibilities

Write comprehensive test plans, cases, use cases, and strategy documents; create high-quality defect reports and ensure manual test cases are thorough yet efficient
Act as a customer advocate, investigate production defects, and collaborate with Technical Support to gather feedback and close the loop on problem resolution
Identify, suggest, and drive adoption of product and process improvements throughout the development lifecycle; effectively influence quality on deliverables
Develop strong cooperative relationships across development, product management, and technical support; mentor team members and review proposed UI designs
Utilize test automation to enhance test thoroughness; execute and manage both manual and automated end-to-end functional tests
Write, review, and provide input on requirements, user design documents, and marketing requirements; ensure the product complies with customer needs
Construct usability tests with user experience (UX) and participate in and sometimes lead cross-functional testing activities to achieve end-to-end product quality
Create and manage work plans for deliverables; document business requirements, end-user workflows, and user-facing content using proprietary templates
Engage regularly with peers and management regarding project tasks, ensuring alignment with product marketing/product management for compliance with requirements