Senior, Program Management

BDO USA•Ridgeland, MS

About The Position

The Lead QA/QC Specialist manages all aspects of quality assurance and quality control for federal and state grant programs. This position serves as the main point of contact between the client and the program for quality issues, audits, and QA/QC optimization efforts. The Lead QA/QC Specialist supervises a team of QA/QC Specialists, providing oversight of daily work, developing toolkits, and ensuring compliance with program requirements. The role is responsible for performance management, technical training, and supporting program compliance with federal, state, and local regulations.

Requirements

High school diploma or equivalent, required
Two (2) to three (3) years of experience in a professional office setting, required
Competency in Microsoft Office Suite (Outlook, Word, Excel), required
Effective data analysis and review skills
Ability to meet daily and weekly production goals
Ability to understand complex policy information and communicate to subrecipients and clients
Ability to solve problems and ensure program/grant compliance using program policies and procedures
Proven ability to support activities funded by federal, state, and/or local grants, ensuring alignment with approved budgets, timelines, and program objectives
Familiarity with collaborating with program staff, finance teams, and external stakeholders to ensure proper use of grant funds and adherence to funder guidelines
Strong written and verbal communication skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Commitment to continuous improvement and operational excellence

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or Project Management, preferred
Experience with grant documentation, monitoring deliverables, and maintaining accurate records for audits, evaluations, or funding reviews, preferred
Experience with specific grantors (federal, state, and/or local agencies) or grant management systems, preferred
Prior experience managing a team or individual employees, preferred

Responsibilities

Serves as second-level funding approval on funding requests and applications
Researches quality issues such as fraudulent applications and provides oversight regarding grant funding and recapture of grant funds
Develops and implements QA/QC toolkits and work guides for QA/QC Specialist use
Conducts routine and targeted file reviews to verify completeness, consistency, and compliance with program requirements
Documents QA/QC review results, including findings, observations, and recommendations, and tracks them to resolution
Utilizes technology to ensure transparency and accountability
Develops and implements status reports, status trackers, and other production-related documents for QA/QC team use
Understands internal control framework to prevent fraud, waste, and abuse
Assists in responding to state and federal oversight and monitoring activities
Interprets HUD guidance, Federal Register notices, and CDBG-DR policy requirements as they apply to program operations
Identifies compliance risks, systemic issues, and potential findings related to eligibility, documentation, and program performance
Develops and implements technical training programs and trains production staff on program compliance and funding regulations
Advises client and program director on quality trends, monitoring results, and compliance implications affecting the use of grant funds
Supervises QA/QC Specialists, including performance management, training, and development
Performs regular performance management meetings with QA/QC Specialists and identifies performance gaps
Develops and implements performance improvement plans in conjunction with Human Resources for underperforming QA/QC Specialists
Participates in the interview and selection process for QA/QC Specialists
Participates in yearly performance review process and makes recommendations for promotions and compensation adjustments for QA/QC Specialists