Lead QA Analyst

CI Financial•Toronto, ON

39d•$69,500 - $119,500•Onsite

About The Position

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. The Lead QA Analyst is responsible for overseeing the quality assurance process across projects, ensuring that solutions are tested thoroughly and meet business, functional, and technical requirements. This role leads test planning, test execution, defect management, and QA coordination across cross‑functional teams. The Lead QA Analyst acts as the central point of contact for quality standards, test strategy, and overall testing governance.

Requirements

5–8+ years of QA experience, with at least 2 years in a lead or senior QA role.
Strong understanding of software testing methodologies (functional, regression, integration, UAT, performance, etc.).
Experience creating test plans, test cases, and QA documentation.
Proficiency with QA tools (e.g., Jira, TestRail, Postman).
Excellent analytical, communication, and coordination skills.

Nice To Haves

Experience with automation frameworks.
Familiarity with Agile/Scrum delivery.
Experience testing APIs, data workflows, or complex enterprise applications.

Responsibilities

Quality Assurance Leadership Lead end‑to-end QA activities across multiple projects or releases.
Define and maintain QA processes, standards, and best practices.
Provide oversight, guidance, and mentorship to QA analysts and testers.
Coordinate with project managers, business analysts, developers, and stakeholders to ensure quality is built into every stage of delivery.
Test Planning & Strategy Develop comprehensive test plans, test strategies, and test schedules.
Identify testing scope, resource needs, timelines, and risks.
Ensure traceability between business requirements, test cases, and defects.
Define and implement manual and automated testing approaches as appropriate.
Test Execution & Defect Management Oversee test case creation, execution, and documentation.
Drive defect triage, prioritization, and resolution with development and product teams.
Monitor test progress, report QA metrics, and provide visibility to leadership.
Validate that resolved defects meet acceptance criteria and do not create regressions.
Automation & Tools Evaluate and recommend QA tools, frameworks, and automation solutions.
Support or lead the design, implementation, and maintenance of automated test suites.
Collaborate with DevOps teams to integrate automated tests.
Quality Governance & Continuous Improvement Conduct root‑cause analysis on defects and production issues to improve quality.
Lead process improvements to enhance efficiency, reliability, and repeatability of testing.
Ensure compliance with organizational policies, SDLC frameworks, and audit standards.