Lead QA Analyst / Support (BA + QA)

Sequoia Connect

1d•Remote

About The Position

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

Requirements

Proven experience leading QA activities for system implementations in Logistics, Parcel, Transportation, or Customs/Brokerage environments.
Deep understanding of Mexico Brokerage operations , including customs processes, regulatory requirements, and parcel clearance flows.
Strong hybrid background (BA + QA) : Ability to translate business needs into technical requirements while managing the testing lifecycle.
Expertise in QA methodologies , including test case design, UAT support , and defect management.
Proficiency with project tracking tools such as Jira, Azure DevOps, ServiceNow , or HP ALM.
Exceptional stakeholder management skills , with the ability to manage multiple priorities and vendor dependencies.

Nice To Haves

Experience specifically with Parcel rollout or SLAMNET systems.
Certifications in Software Testing (ISTQB) or Business Analysis (CBAP).
Languages Advanced Oral English.
Advanced Spanish.

Responsibilities

Lead QA and implementation support for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business needs and technical delivery.
Act as the primary liaison between the vendor, technical teams, Mexico Brokerage business stakeholders , and QA resources.
Translate complex Brokerage operations and customs processes into clear functional specifications, test scenarios, and validation criteria .
Track implementation lifecycle artifacts , including progress, defects, functional gaps, risks, and required escalations.
Coordinate QA teams , delegating testing activities to QA Engineers while ensuring evidence collection and timely defect resolution.
Define comprehensive QA test plans , acceptance criteria, and regression testing activities for parcel functionalities.
Perform issue triage by analyzing defects, assessing business impact, and coordinating with vendors for fixes.
Validate delivered functionality to ensure it meets requirements before UAT, release readiness, or production deployment.
Support go-live readiness and post-go-live stabilization, ensuring business sign-off and final defect closure.
Maintain requirement traceability and documentation within tools like Jira, Azure DevOps, or ServiceNow .