Lead Promotions Ambassador (6-month contract)

Royal Ontario Museum•Toronto, ON

2d•CA$27 - CA$30•Onsite

About The Position

The Lead Promotions Ambassador serves as a ROM ambassador, interfacing with the public and delivering content both onsite and offsite. This role actively promotes and engages potential visitors with ROM’s collections and special exhibitions, encouraging visitation and membership. The Lead Promotions Ambassador delivers guided experiences to Promotions, Tourism, and Group Sales clients and ROM Members, providing a welcoming experience for visitors of all ages. Additionally, this role supervises other Promotions Ambassadors to ensure successful execution and a positive experience for the audience.

Requirements

Completion of between one (1) and two (2) years of post-secondary training/education in marketing, education, or a museum-related discipline.
Minimum of one (1) year of experience working as a Brand Ambassador or Field Representative, including previous supervisory experience.
Minimum of one (1) year of experience as a tour guide, educator, or in a similar role, with demonstrated ability to lead hour-long guided tours.
Demonstrated experience in storytelling and delivering engaging presentations. Experience must include presenting to diverse audiences, delivering educational content, and engaging visitors in a meaningful way.
Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team.
Excellent interpersonal, customer service, conflict resolution, and problem-solving skills.
Professional appearance and the ability to work independently and in a team.
Must be available evenings, in addition to mornings and afternoons on weekends.
Available to attend off-site events in Toronto and the GTA.

Nice To Haves

Bilingualism in French and English is an asset.

Responsibilities

Energetically execute and deliver onsite and offsite promotional experiences, speaking knowledgeably about the Museum’s key exhibitions and programs.
Deliver engaging, scripted guided experiences, including guided tours and scavenger hunts, for visitors of all ages.
Set up and take down signage, activity stations, promotional booths, and other required materials.
Supervise a team of Promotions Ambassadors, ensuring high-quality service and successful event execution.
Perform administrative tasks, including research and script editing.