Lead Project Manager (Training Lead)
About The Position
The 9/11 Victim Compensation Fund (VCF) Team is undergoing a Transformation effort to optimize processes and systems supporting 9/11 victims' injury and loss claims. This project involves implementing a new operating model, updated policies and procedures, and a new claims processing system called myVCF. The Training Lead Project Manager will provide strategic leadership and oversight to the training team supporting the DOJ VCF. This role is responsible for the design, development, and delivery of training for both internal and external audiences. The Training Lead will act as a strategic subject-matter expert, guiding the training team to deliver effective, hands-on, role-based training. The goal is to ensure VCF staff, claimants, and law firms are well-prepared and confident in using new systems for their respective responsibilities.
Requirements
- Bachelor’s degree in Training and Development, Education, Organizational Development, Business Administration, or a related field.
- 5+ years of progressive experience in training, learning and development, instructional design, or organizational change.
- Experience leading, supervising, or managing a training team.
- Experience developing and implementing enterprise-level training programs and curricula.
- Ability to assess learning needs, identify knowledge gaps, and develop targeted training solutions.
- Experience designing and delivering initiatives.
- Excellent written, verbal, presentation, facilitation, and stakeholder-management skills.
- Strong analytical, organizational, change management, and project management skills.
- Ability to manage multiple priorities and deadlines.
Nice To Haves
- Experience using Salesforce, Adobe Creative Cloud and Microsoft Office.
- Experience creating training materials, job aids, standard operating procedures, and knowledge-management resources.
- Familiarity with learning management systems (LMS) and other learning technologies.
- Experience establishing training metrics, evaluating program effectiveness, and using performance data to improve learning outcomes.
- Experience working in a highly regulated, compliance-driven, or government environment.
Responsibilities
- Develop and implement a comprehensive training curriculum for existing employees, ensuring organizational readiness for the forthcoming desktop transformation.
- Identify and address existing knowledge and skill gaps.
- Establish a structured and comprehensive new-hire training program.
- Proactively anticipate evolving learning and development needs.
- Coach and develop the training team.
- Serve as a trusted training advisor and independent thought leader to VCF leadership and project stakeholders.
- Identify opportunities to improve employee readiness, system adoption, and overall training effectiveness.
- Establish and execute a comprehensive training strategy aligned with organizational and operational objectives.
- Develop and maintain a structured new-hire training program that supports consistent onboarding, knowledge transfer, and operational readiness.
- Lead training readiness activities in support of the upcoming desktop transformation, ensuring employees are prepared to adopt new processes, technologies, and roles.
- Develop learning retention experiences that assist employees with effectively retaining and applying their new knowledge as systems transform.
- Collaborate with subject-matter experts and business leaders to ensure training content is accurate, relevant, and aligned with current and future-state processes.
- Establish and oversee the development of training standards, methodologies, materials, and delivery practices to promote consistency and quality across the training program.
- Establish training metrics and evaluation methods to measure effectiveness, identify areas for improvement, and demonstrate training outcomes.
Benefits
- flexible time off benefit
- robust learning resources
- competitive compensation
- competitive benefits
- learning and development opportunities
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
