Lead Program Manager

Blue Cross and Blue Shield of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

This position facilitates the coordination of personnel and other resources (e.g. contractors, vendor partners) required to successfully complete multiple, complex programs of interdependent work, including projects and initiatives, ensuring the delivery of quality business outcomes including underlying project deliverables, overarching program deliverables, new and improved processes, and services. The Lead Program Manager manages projects of high complexity and operates in a tightly regulated industry environment. The Lead Program Manager is directly responsible for ensuring the execution of all key steps in program delivery: business, technical and functional requirements elicitation, dependency mapping, milestone projections, task-level program steps, identification and regular publishing of metrics which define program success. The position must regularly monitor work to ensure that programs remain in line with projected costs and timelines. This is accomplished by ensuring the adoption of well-established, industry best practice frameworks and methodologies. The Lead Program Manager is accountable for complying with all laws and regulations associated with duties and responsibilities.

Requirements

Bachelor's degree in Project Management, Computer Science, or related field. Completion of an approved educational program or four years of related experience may be accepted in lieu of degree
7 years of program or project management and scrum master experience required
Experience managing relationships with project managers, project sponsors, senior management, and a wide range of project stakeholders required.
Experience leading complex technology initiatives required.
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Ability to moderate competing ideas, identifying risks and issues, and finding creative solutions
Proven ability to lead teams and work cross-functionally in a highly collaborative environment
Ability to understand industry best practices, lead and/or participate in roadmap and goal setting, along with the ability to discern the appropriate path for successful execution. Ensures goals and objectives are consistent with industry-best practices and organizational maturity and strategy.
Knowledge of agile development methodologies and tools
Demonstrate analytical and quantitative skills; ability to establish metrics and utilize data to measure operational efficiency, team health, organizational performance
Exhibit a high degree of organizational skills and ability to manage multiple, competing priorities simultaneously
Effective communicator – ability to create clarity amongst diverse groups from team members to stakeholders
Demonstrated ability to identify strategic forward paths to success
Demonstrate ability to operate both strategically and tactically in a high-energy, fast-paced environment

Nice To Haves

PMP preferred
CSM preferred

Responsibilities

Mentor and build a team of world-class program managers.
Provide ongoing leadership for a team of Program Managers who have overall responsibility for the daily oversight of specific programs
Build and maintain an in-depth understanding of program and project management practices (including SAFE, Agile and Kanban methodologies).
Foster a culture of accountability, cross-functional collaboration, continuous improvement and coordinated execution.
Organize and execute team training, mentoring, and team activities.
Manage relationships with project sponsors, senior management, and a wide range of project contributors.
Lead others to drive ongoing program improvements based on user feedback, performance measurements, and retrospectives.
Ensure company standards are upheld and clearly defined throughout the entire process of each program and/or project’s development and execution.
Lead others to carry out processes in the most efficient and effective manner while simultaneously upholding a given set of standards.
Establish strong working relationships with functional counterparts.
Manage project goals across multiple work streams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
Manage, monitor, and track overall program benefits realization, benefits register, outcomes
Manage program interactions with the governing body and sponsor.
Monitor and manage program risks, performance, and communications.
Monitor and report on overall program funding and health.
Create, monitor, and communicate program integrated roadmap with key internal and external dependencies
Perform other job-related duties as assigned, within your scope of responsibilities.