Lead Program Manager

SimplePractice

18d

About The Position

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. The Role The Program Management and Operations team mission: We empower SimplePractice teams to deliver world class clinician, client and payor experiences by driving effective and efficient execution while simultaneously cultivating an environment of high performance, collaboration and creativity. Our Lead Program Managers are independent, creative, and ambitious. They love solving problems which involve a diverse set of teams. Our Lead Program Managers know how to motivate team members to drive cross-organizational initiatives forward, delving into details as necessary and delegating responsibly. They have a proven track record of thought leadership with a bias towards continuous improvement. We are looking for the right person to lead programs, provide analytic, planning and operations creation and oversight; all while providing the best end to end and most inclusive experience for our clients, customers and payors. If you have a hunger to make a difference, want to improve access to quality care and equip our health and wellness practitioners with the tools they need to thrive; we want you to join our team.

Requirements

Proven ability to drive and own multiple tasks and large cross functional programs simultaneously
Curious, open to new challenges, innovative, creative, self-directed and a collaborative teammate who thrives on continuous process improvement
Able to understand and effectively manage both the fine details and the bigger picture of tasks and programs to keep progress on track
Deep knowledge of PDLC & SDLC processes, including driving discussions to scope effort and schedule, identifying and mitigating risks, supervising dependencies and milestones, and appropriately communicating overall program status
Exceptional analytical and critical thinking skills, with experience using data analysis tools and techniques
Comfort with ambiguity and ability to navigate dynamic program scopes
Passion for working across teams to drive high level solutions and resolve issues
Excellent written and oral communication skills, including the ability to present complex concepts clearly and concisely to all levels of the organization
Demonstrated ability to establish and maintain working relationships with a wide variety of roles, personalities and levels
10+ years of Program Management experience in a professional technology organization required

Nice To Haves

PMP (Project Management Professional) certification preferred

Responsibilities

Drive planning and execution of multiple technical programs while working with teams across SimplePractice
Act as a connector to build strong working relationships and foster an environment of trust and partnership across teams toward a common goal
Independently propose and inspire changes in technology, infrastructure, operations or direction based on a strong understanding of technologies, benefits and trade-offs and data
Communicate effectively and appropriately with all levels within SimplePractice to ensure visibility of progress, risks and risk mitigation, and garner support for changes in scope, schedule, budget or processes
Identify and anticipate risks and mitigate appropriately, taking calculated risks as appropriate which are measured and monitored to grow and benefit the organization
Partner with multiple teams to move programs forward and remove barriers, understanding when to empower and when to become deeply involved
Scope, define, implement and maintain a planning and operational processes for the team to effectively execute and deliver work on time, continually iterating, finding new ways to improve so we achieve optimal results.
Develop and implement systems, frameworks, and operating mechanisms to optimize our organization's performance and efficiency