Lead, Program Management
EVERSANA•Chesterfield, MO
•$20 - $30•Onsite
About The Position
This Program Management Lead serves as a subject matter expert, conducts on the job training and assists the team with escalations. They work closely with the supervisory team to ensure that program goals and key performance indicators are met. Additionally, they participate in special projects and support the Supervisor.
Requirements
- High School Diploma or GED and 6 years of experience or Associates Degree and 4 years of experience
- Experience above to include 2 years of call center/operations experience in a pharma or payer setting
- Experience to include 2 years of EVERSANA experience
- Excellent oral, written, and interpersonal communication skills, with ability to interact with a diverse group.
- Strong presentation and training skills.
- Strong organizational skills with ability to handle multiple tasks and solve complex problems.
- Highly customer focused.
- Ability to obtain a pharmacy technician registration
- Knowledge of healthcare and/or pharmaceutical industry.
- Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- Medical billing and coding experience
Responsibilities
- Act as a SME providing leadership support according to business rules of assigned program
- Provide on-the-job training to new and existing team members in partnership
- Resolve escalated customer issues.
- Assist with agent task assignment in Supervisor’s absence.
- Other tasks and projects as assigned.
Benefits
- competitive salaries and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
