Lead Program Management, SMC Operations

Snap Inc.•Los Angeles, CA

3d•$121,000 - $214,000•Onsite

About The Position

Snap Inc. is a technology company focused on empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company operates Snapchat, Bitmoji, Saturn, and other digital services. We are seeking a Lead, Program Management to join Snap Inc.’s global Small and Medium Customers (SMC) organization. This role is part of a foundational team that will drive the SMC strategy and vision through operational excellence. The position will be instrumental in defining, implementing, and managing SMC operational structures and processes, contributing significantly to the scale and growth of the SMC business unit. The ideal candidate is a strong operational contributor with a proven track record in analyzing, designing, and implementing workflows and processes across various functions. They should have experience in Sales and Operational processes, outsource engagements, program execution, and scaling workflow opportunities. This individual must be a strategic and analytical problem solver, a skilled operator, and demonstrate the ability to successfully deploy new structures and coordinate execution.

Requirements

BS/BA degree or equivalent years of experience
8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline
Rapidly scaling operational design - process, tools, people, reporting
Process mapping, workflow design and optimization expertise
Experience with Inside Sales Operations
Experience with Business Marketing
Experience with Ad Sales
Familiarity in working with Ad tech, media, or digital industry
Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
Experience in facilitating multiple program teams with a wide-range of functional skills
Experience simplifying and effectively communicating with business and technical executives, as well as external stakeholders
Self-starter with strong collaboration skills and ability to multitask
Ability to adapt to changing priorities and is comfortable with ambiguity

Nice To Haves

Proven operational excellence and business acumen in fast-paced, cross-functional environments, with the ability to influence stakeholders at all levels
Strong organization, program management, analytical, problem-solving, and execution skills, including the ability to turn insights into actionable plans and drive cross-functional projects
Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working
Experience managing outsourced vendor partners, sales processes, and KPI reporting; familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking
Collaborative, hands-on team player with a passion for change, Snapchat, and creativity

Responsibilities

Support the expansion of the SMC sales channel operational engine
Develop and manage the ongoing processes that support scaling SMC wide initiatives to move the business forward
Design and implement operating models that predictably deliver against strategic goals through large-scale programs
Create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress
Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives
Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science to achieve business goals
Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems
Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution
Anticipate blockers and dependencies, resolve issues through influence, and escalate decisions with a clear recommendation
Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions