Lead Program Management, SMC Operations

Snap•Seattle, NY

2d•Hybrid

About The Position

Snap Inc. is seeking a Lead, Program Management to join its global Small and Medium Customers (SMC) organization. This role is crucial for driving the SMC strategy and vision through operational excellence by defining, implementing, and managing operational structures and processes. The ideal candidate will have a strong track record in operational contributions, workflow and process analysis, design, and implementation across various functions. Experience in Sales and Operational processes, outsource engagements, program execution, and scaling workflow opportunities is essential. This individual should be a strategic and analytical problem solver, skilled operator, and capable of deploying new structures and coordinating execution.

Requirements

BS/BA degree or equivalent years of experience.
8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline.
Rapidly scaling operational design - process, tools, people, reporting.
Process mapping, workflow design and optimization expertise.
Experience with Inside Sales Operations.
Experience with Business Marketing.
Experience with Ad Sales.
Familiarity in working with Ad tech, media, or digital industry.
Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle.
Experience in facilitating multiple program teams with a wide range of functional skills.
Experience simplifying and effectively communicating with business and technical executives, as well as external stakeholders.
Self-starter with strong collaboration skills and ability to multitask.
Ability to adapt to changing priorities and is comfortable with ambiguity.

Nice To Haves

Proven operational excellence and business acumen in fast-paced, cross-functional environments, with the ability to influence stakeholders at all levels.
Strong organization, program management, analytical, problem-solving, and execution skills, including the ability to turn insights into actionable plans and drive cross-functional projects.
Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working.
Experience managing outsourced vendor partners, sales processes, and KPI reporting; familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking.
Collaborative, hands-on team player with a passion for change, Snapchat, and creativity.

Responsibilities

Support the expansion of the SMC sales channel operational engine.
Develop and manage ongoing processes that support scaling SMC-wide initiatives.
Design and implement operating models that predictably deliver against strategic goals through large-scale programs.
Create roadmaps, project plans, change management plans, tasks, and reporting methodologies.
Design and implement optimized workflows and processes to enable functional teams’ delivery on goals.
Identify gaps and implement scalable solutions or test new initiatives.
Partner with cross-functional teams (SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, Data Science) to achieve business goals.
Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies.
Partner with Sales Ops in defining operational solutions development, including tooling improvements, trainings, QA, and sales communications.
Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems.
Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution.
Anticipate blockers and dependencies, resolve issues through influence, and escalate decisions with a clear recommendation.
Execute complex and time-critical projects through a strategic and prioritized approach.
Use data to influence decisions.