Lead, Program Management (In-Service)

L3HHCM20•Oklahoma City, OK

1d•$110,500 - $236,500•Remote

About The Position

The Wescam USA (WUSA) team is looking for an In-Service Account Manager (ISAM) who works hand-in-hand with Business Development and Program Management to maintain regular contact with the Customer and other members of the “Customer Account Team” to ensure the customers’ concerns are continually addressed by the organization along with the provision of outstanding services. The In-Service Account Manager acts as the single Point of Contact and authority for all In-Service related areas of concern for the customer and works as a key member of the Customer Account Team. The ISAM must always project a positive image of our department and company that will meet our customer's highest expectations for service and support of their L3Harris Technologies equipment. This In-Service Account Manager will be proficient in their role and be able to work under limited supervision. A successful candidate for this role will have effective communication with colleagues across multiple facilities on matters requiring explanation or providing information. Excellent communication, relationship building, and problem-solving skills are a must. The ability to interface well with demanding customers is essential, as well as effective coordination with co-workers across the extended worldwide organization. The best ISAM’s are strong team players and customer focused. The ISAM must work independently and can be relied upon to make difficult decisions that will affect the sustainment of mission critical systems.

Requirements

Bachelor’s Degree in relevant field such as Aviation Maintenance Management and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.

Nice To Haves

Ability to obtain security clearance and maintain eligibility requirements to access U.S. classified information
6+ years experience in an In-Service Account Manager or Program/Project Manager position for an international environment is preferred.
6+ years experience in Commercial or Military Aviation/Aerospace customer support or program/project management.
DOD, Special Operations, Airborne Law Enforcement, or other similar background or experience is desired.
Subject matter expert with comprehensive knowledge of job area and in-depth knowledge of project management. PMP certification is an asset.
Frequently responsible for managing large, complex project initiatives of strategic importance to the organization, involving large cross-functional teams.
Communicate with contacts inside and outside own team to explain and interpret technical and operational processes, practices, and procedures.
Identifies and addresses changes within own job area. Works to achieve operational targets with some impact on departmental results.
Works independently on larger, moderately complex projects or assignments.
Excellent communication (verbal and written), relationship building, and problem-solving skills are a must with the ability to interface well with demanding customers and co-workers.
Knowledge and application of troubleshooting electronics and mechanical systems, customer service skills and being a part of a motivated and diverse team.
Experience dealing with international customers or business partners.
Understanding of the strategic business planning process.
Understanding of Aerospace / Military maintenance planning concepts is an asset.
Knowledge of ITAR and Federal Acquisition Regulations (FAR) desired.
Familiarity with government contracting is preferred but not required.
Knowledge of contract terms and conditions and sub-contract management.
Proven experience in providing complete and innovative solutions to customers.
Excellent presentation, organizational and time management skills.
Strong analytical and query skills to investigate, comprehend and drive resolution of all aspects of customer issues.
Ability to bring together and influence internal functional teams and demonstrate negotiation and conflict / issue resolution skills.
Experience with MS Office applications including Word and Excel is required as well as with specialized software test programs.
Previous success working under limited supervision or autonomously.
Previous experience successfully prioritizing and managing multiple projects at one time, to include attention to detail & excellent organizational skills.
Demonstrate ability to work in a fast-paced service-oriented environment.
Ability to travel both domestically and internationally with short notice (up to 10%).

Responsibilities

Lead and manage the maintenance and sustainment activities and maintenance personnel for a fleet of 3 G550 aircraft
Ensure the aircraft's operational readiness and mission success
Coordinate with cross-functional teams to maintain and improve platform performance
Apply in-depth knowledge of aircraft maintenance, specifically for the G550, to support maintenance and operational performance
Analyze and interpret maintenance data and reports to ensure mission availability objectives are met
Fly on the aircraft as required to support mission operations and system maintenance.
Ensure compliance with all Flight and Ground Operations safety and regulatory requirements for aircraft operations
Ability to fly on the G550 aircraft to support mission operations
Experience in developing and implementing maintenance and sustainment plans
Ability to manage budgets, schedules, and risk management plans
Strong leadership and team management skills
Excellent communication and interpersonal skills